Customer Service Professional

Company
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin employing approximately 5,700 people in its worldwide businesses.
Job description

The aim of your Job is to provide a first-class service to our customers whenever and however they contact us. You develop a closer relationship with our Customers and Sales Team, using a proactive approach to help drive sales through our Business. Furthermore, you maintain a close relationship with all other members of the Brady offer sales team to reach our common KPI’s and sales targets.

Your Tasks:

• Dedicated to meeting the expectations and requirements of our Internal and External customers, by responding to incoming contact through telephone and e-mail within agreed timeframe
• Use time effectively and efficiently to process all incoming orders or queries
• Communicate at all times with the customer on delivery times and dates by liaising with internal suppliers when appropriate
• Handle customer complaints as well as other queries (e.g. invoices) and solve difficult problems with effective solutions in accordance with Brady Organizational procedures
• Calculate quotes on behalf of customers and sales team
• Account set up and amendments to customer records as specified by customers and sales team
• Promote sales of Brady products & services through order building, therefore maximizing the sales opportunities as presented throughout
• Demonstrate a professional attitude at all times
• Provide sales support (as defined) for internal and external sales team
• Understand how our solutions fit into the market place to support customers with product advice and knowledge
• Liaise with internal suppliers on behalf of customers when resolving queries on delivery and complaints
• Use the Brady CRM tool to effectively communicate new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined
• Actively review the open order book to ensure all orders ship in a timely manner
• To attend exhibitions, meetings and training sessions to support the Brady offer as required

Profile

• Team-orientated personality with problem solving talent
• Minimum 5 years of experience in an office Customer Service role, dealing with colleagues from different countries
• A good understanding of Excel, including the creation of formulas, knowledge of Tiger 3 and SAP software systems
• Excellent communication skills (fluent in the local language and confident use of the English language)
• Certainly, a can-do attitude, quick learner and can demonstrate commercial thinking as well as strong customer focus
• Logical thinkers – we sometimes need to be detectives and look outside of the norm to find route causes of issues or find a quick solution for a customer

We offer

Brady is an inspiring place to work at. You will be part of a team of professionals, all driven by a desire to innovate and always to improve. Brady offers a challenging environment encouraging out of the box thinking. Next to that we offer:

• Entry into a fast-growing, international company
• A permanent employment contract
• Detailed onboarding in your new area of responsibility
• An open, honest working environment in which we attach great importance to a good team atmosphere and mutual support
• An interesting field of activity, prospects and space to act independently

Contact

Please apply using our ATS system.