Technical Engineer

We are looking for a "Technical Engineer" for our global partner which operates in dental equipment manufacturing.

• Act as a central point of contact for high-level technical support, coordinating between customers, field service teams, and internal departments to ensure service excellence.
• Manage the end-to-end lifecycle of overseas spare parts orders, from customer request to final delivery, ensuring effective communication and timely resolution.
• Drive continuous improvement by managing quality and service accreditation processes (ISO 9001, TSE), analyzing common equipment failures, and reporting findings to the factory.
• Develop and negotiate customer service and maintenance agreements to foster long-term client relationships and ensure contractual compliance.
• Control and maintain all showroom, training, and demo equipment, ensuring they are in optimal condition for events and customer presentations.

Qualifications

• Bacholer Degree in Engineering,
• Minimum 3 years of relevant experience in a dental or medical industry,
• Excellent command of English language, skills, second or third language would be ideal,
• Computer literate – Excellent Excell skills, PowerPoint, Word, Outlook.