• Key Responsibilities/essential functions include:

• Technical: Maintains all models specific to a modality in the assigned area.

• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment.

• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues.

• Acts to ensure satisfaction to primary customers.

• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.

• Business growth: Assists in the growth and direction of business in his/her geographic area.

• Productivity: Responsible for Warranty and PMS contract cost control.

• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.

• Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices.

• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

• Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Complete all planned Quality & Compliance training within the defined deadlines

• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

• Identify and report any personal quality or compliance concerns immediately to the Quality Organization

• Ensure timely dispatch closure

• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe

• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Qualifications

• Qualified to Degree level or equivalent knowledge or experience

• Technical analytical skills

• Solid Field Services experience in Imaging

• 4 - 6 years Field Services experience

• Comprehensive knowledge of a specific modality or multi-modalities

• Sought by others for guidance and advice

• Proficiency in English

• Ability to work independently with minimum direction

• High work standards and quality

• Initiative and motivation

• Plans and organizes work effectively

• Excellent communications, listening and interpersonal skills

• Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

EHS Specific Goals:

• Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.

• Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up.

• Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.

  EHS Specific Goals:

• Comply with the Environment, Health & Safety (EHS) Policies and applicable laws and regulations.

• Complete all mandatory EHS training. Actively participate in accident & incident investigation and follow up.

• Maintain defined levels of housekeeping & ensure a clean, clear workplace and participate in EHS inspections. Identify and correct hazards and unsafe conditions.