Job Description Summary

As the Sales Support Specialist for our Patient Care Solutions product line, you will drive daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams, including but not limited to order package submission, quote edits, change orders and concession workflow creation/closure, as well as analytical work, report processing and management of department communication needs.
This is a remote role that requires the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities

• Partner with field sales team to resolve issues, assist with order submission, quote creation, change orders, concessions, and non-standard terms requests
• Coordinate workflow closures across all functional teams
• Drive commercial compliance by supporting legal escalation workflow activities; support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
• Drive continuous improvement on all related processes to ensure standardization and simplification
• Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness

Required Qualifications

• College degree OR High School diploma / GED and 2+ years’ experience in customer service or field support role
• Proficient in use of Microsoft Office
• Demonstrated ability to work under pressure against tight deadlines, with accuracy
• Willingness to work extended hours at quarter close
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Characteristics

• Detail oriented mindset strongly desired
• Knowledge and experience working with PCS products, services, and teams
• GE systems knowledge
• Experience working as a support person for the field
• Prior experience supporting a Sales team
• Experience with quotation and/or order entry processes and tools (Salesforce.com, etc.)
• Basic understanding of Inquiry To Order (ITO) & Order to Remittance (OTR) processes
• Basic understanding of technical/medical equipment and services, preferred knowledge

• We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.