SALES ASSOCIATE

You will become a Brand Ambassador of Vhernier Maison in the boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.

You will contribute to developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftsmanship, and innovation in all its creations.

You will be part of a team, transmitting and sharing knowledge with the other team members, and actively participating in the day-to-day boutique life.

Key Responsibilities:

1. Sales performance & customer service:

• Contribute to the boutique achieving its sales targets;
• Assist clients with Customer Service needs maintaining the brand's high standards;
• Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
• Adapt the approach according to the client's needs and motivations;
• Assist and support after-sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience.

2. Stock management and merchandising:

• Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
• Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
• Assist in the inventory process, including but not limited to stock counting and special projects as needed;
• Assist in completing price changes within the Boutique when required.

3. Boutique operations and cash management:

• Accurately and efficiently complete all sales transactions and maintain proper cash records at the boutique s register;
• Adhere to all company policies, procedures, and practices;
• Implement discounts and gratuities under the supervision of the Boutique Manager;
• Comply with all safety regulations and boutique operational procedures including security.

4. Product knowledge & sales techniques:

• Maintain an awareness of all product knowledge information;
• Master the brand's sales techniques as per training received;
• Attendance to required training.

5. Presentation & visibility:

• Maintain boutique tidiness, decoration, and visual merchandising in line with Brand guidelines;
• Report maintenance issues to the Boutique Manager;
• Represent the Brand by wearing the appropriate provided uniform;
• Represent the Brand instore and at local events under the direction of the Boutique Manager.