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Sales Associate
Key Responsibilities
Sales driven in line with ALAÏA commercial strategy and sales ceremony
Sales driven in line with ALAÏA commercial strategy and sales ceremony
- Reaching monthly store targets with the team
- Increasing average basket in quantity and value (UPT, VPT)
- Developing cross-selling
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Knowing RTW and Accessories construction and vocabulary
- Bringing to life the ALAÏA customer experience
- Representing with the highest standards and promoting ALAÏA’s name and image inside the Boutique
- Welcoming Client, in the Boutique, over the phone, by e-mail, according to ALAÏA guidance and standards
- Developing the client book and updating the customer database
- Developing Client loyalty through excellent service and Treatment
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Reinforcing clientele relationships with consistent follow up
- Taking part actively in team meetings, events, annual inventory counts and all daily operations as required
- Respecting and ensuring the highest standards of the displays in line with the Boutique guidance
- Ensuring a constant Boutique cleanliness and tidiness
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Respecting and applying security rules and mindset
- Maintaining excellent level of product knowledge, understanding products and trends, collections
- Following the ALAÏA Grooming
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Working closely with partners and teams
- Professional experience gained from luxury retail experience
- Excellent high Client Treatment standards
- Team player with excellent inter-personal skills
- Multi-tasker
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