Sales & Catering Coordinator

Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform telephone duties such as answering phones, responding to messages, forwarding calls to the appropriate person, assist in resolving questions, using standards of service.
• Copy, fax, and e-mail necessary documentation for clients and hotel use.
• Coordinates and delegates distribution of incoming and outgoing correspondence to in-house, Hilton Hospitality, and other areas.
• Handles individual requests for VIP Catering clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through professional oral and written instruction.
• Process all in-house banquet event orders (BEOs) and promptly response to any room changes or availability discrepancies.
• Banquet checks, daily business review, reconcile to actual event and BEOs placed in service file daily.
• Assists Sales team in all administrative aspects.
• Assist in the development and distribution of marketing materials, promotional activities and campaigns for events and catering services.
• Coordinate meetings and perform minute taking, transcribing and distribution of meeting minutes.
• Routinely update digital board in hotel lobby with accurate hours of operations and hotel events.
• Distributes resumes weekly for routine Staff Meetings.
• Maintain and update data in DELPHI, ensuring accuracy and completeness.
• Assist with preparation and execution of hotel site inspections.
• Assist the sales team with the ‘Pace Reports’ weekly.
• Serve as a backup for the group sales/reservations coordinator, handling tasks such as inputting rooming lists, managing call-in blocks, and overseeing GRIP reporting when the group sales/reservations coordinator is unavailable.
• Other duties and responsibilities as assigned.
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 2.4 in the Team Member Handbook for specific examples.