Sales Consultant

Oversee the entire sales process, from initial enquiry to payment receipt. Responsible for managing and updating the sales pipeline, following up on quotes, coordinating the sharing of qualified resources, and facilitating the client selection process. Additionally, ensure smooth management of all sales documentation.

DUTIES & RESPONSIBILITIES

1. Enquiry Analysis and Customer Handling

• Serve as a point of contact for customers, addressing inquiries and providing necessary information on company offerings.
• Maintain strong relationships with customers to enhance satisfaction and retention.
• Be the face of company to the customers.

2. Submission of CVs to Customers

• Ensure timely and accurate submission of candidate CVs to customers.
• Work closely with recruiters to obtain and review CVs before submission.

3. Position Fulfillment & Customer Feedback Follow-Up

• Oversee the fulfilment of open positions by ensuring efficient candidate placement.
• Monitor progress on submitted CVs and follow up with customers for feedback.

4. Review of Sales Documentation

• Ensure all sales-related documents, including proposals, quotations, and agreements, are accurate and aligned with company policies.
• Collaborate with internal teams to refine and improve sales documentation processes.

5. LPO / Contract Review

• Conduct thorough reviews of Local Purchase Orders (LPOs) and contracts before processing.
• Ensure compliance with legal, financial, and operational guidelines.

6. CRM Update and Approvals

• Maintain and update the Customer Relationship Management (CRM) system with accurate and up-to-date sales and recruitment data.
• Generate reports and insights from CRM data to optimize the sales process.

7. Customer Success Management

• Act as a Customer Success Manager by ensuring customer satisfaction and proactive engagement.
• Develop strategies to improve client relationships and retention.

8. Resolving Billing Issues with Customers

• Coordinate with finance and accounts teams to ensure smooth invoicing and payment processes.
• All services rendered to be billed within 14 days upon completion of calendar month or site completion ensuring VAT compliance.
• Provide clear communication to customers regarding billing policies and updates.

9. Follow SOPs for Sales process

• Ensure 100% compliance as per the SOP for Sales.