Sales Coordinator

Job Title: Operations Administrator
Reports To: General Manager

Job Summary

The Operations Administrator plays a critical role in supporting day-to-day business operations, with a strong focus on SAP and e-commerce administration, customer service, order management, and internal coordination. This role provides administrative and operational support to the Sales and Operations teams, acting as a key point of contact for clients, franchisees, and internal stakeholders. The ideal candidate is detail-oriented, organized, tech-savvy, and capable of multitasking in a fast-paced environment.

Key Responsibilities

1. SAP & E-commerce Administration

• Maintain and update SAP with accurate and timely Sales Order (SO) data.
• Generate monthly sales performance reports and assist with data analysis.
• Input LPOs into the system for all associated brands and franchises, sister company and Branches
• Create and manage online logins for replenishment accounts.

2. Customer Communication & Support

• Serve as a main point of contact across multiple communication channels (WhatsApp, phone, email) for customers, franchisees, and internal teams.
• Draft, respond to, and manage client communications in a timely and professional manner.
• Resolve customer queries and complaints efficiently; escalate issues when necessary.
• Provide ongoing support for customer shop & ship account creation and troubleshooting.

3. Order & Payment Management

• Monitor and process online orders, ensuring timely follow-up and order tracking/status updates.
• Coordinate with the warehouse on packing lists, delivery requests, and address confirmations.
• Follow up on payments related to e-commerce orders and open orders.
• Share SOAs and assist with payment collection for Alex and designated clients/franchisees.

4. Booking & Lead Management

• Process and endorse demo bookings to the appropriate brand team.
• Handover potential leads received via WhatsApp or email to Marketing and Sales teams.
• Support in calling inactive clients and collecting feedback via survey forms as part of marketing campaigns.

5. Internal Coordination & Administrative Support

• Provide operational and administrative assistance to the Sales team, including:
• Assisting in SO input, payment follow-up, and lead management.
• Supporting Alex in various administrative and operational duties.
• Act as a liaison between departments to ensure seamless communication and task execution.
• Coordinate with warehouse and logistics teams for timely delivery and client satisfaction.

Qualifications

Education:

• High school diploma or equivalent required.
• Bachelor’s degree in business administration, Operations, or a related field is a plus.

Experience:

• Minimum of 2 years in administrative, customer service, or operations support roles.
• Experience working in a retail, beauty, or e-commerce environment is advantageous.

Technical Skills:

• Proficient in SAP and ERP systems.
• Strong command of Microsoft Office Suite (Word, Excel, Outlook).
• Experience with e-commerce platforms and CRM tools is a plus.

Soft Skills:

• Strong verbal and written communication in customer service role
• Excellent organizational and time management skills.
• Ability to multitask, work independently, and collaborate in a team environment.
• Customer-oriented mindset with strong problem-solving abilities.

Preferred Qualifications

• Familiarity with the beauty, wellness, or franchise industry in customer service role
• Multilingual communication skills are a plus.
• Ability to adapt quickly and handle evolving tasks with minimal supervision.

Job Type: Full-time

Pay: AED4,000.00 - AED5,500.00 per month

Ability to commute/relocate:

• Al Barsha: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• SAP, ERP: 2 years (Required)
• UAE Sales coordination exp in large order volume environment: 2 years (Required)