Sales coordinator / Front Desk

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• 
  Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• 
  Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• 
  Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

  
  Sales Coordinator

  We are looking for an organized and proactive Sales Coordinator to support our sales team in driving revenue and delivering exceptional client service. This role includes coordinating meetings and events, preparing proposals and contracts, and maintaining accurate records. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced hospitality environment.

  Key Responsibilities

  • You will assist the sales and catering managers and directors with clerical tasks and guest service so that they can focus on closing business.
  • Your daily tasks will include responding to guests' requests in a timely, friendly and efficient manner; word processing, typing, e-mailing, data entry, filing, faxing, copying, and processing mail; other general office duties and assisting with special projects, as needed.
  • Your boss is the Director of Sales.
  • A coordinator role is an excellent entry-level position in the sales department because you learn about all aspects of sales, catering, and CS, as well as the operation of the entire hotel. This position can set you up for a progressive career in the sales discipline. It is also a good job for someone who likes to leave work behind at the end of the shift.

  Education & Experience

  Hotel experience is always a plus! Applicants should have

  • A high school diploma, a GED, or one year of hotel experience
  • Experience is not required

  Additional consideration will be given to applicants who have completed special certifications