Sales Development Representative

Job Title: Sales Development Representative
Location: Lahore (Onsite)
Experience: 0–2 Years
Employment Type: Full-time
Open Positions: 1

Summary

We are seeking a driven and customer-oriented individual to join our sales team as a Sales Development Representative. The ideal candidate will be responsible for engaging with customers, generating leads, closing sales, and building lasting relationships. This role requires strong communication skills, a proactive approach, and a commitment to delivering excellent customer service while meeting sales targets.

Key Responsibilities

Customer Interaction & Support

• Manage inbound and outbound calls, emails, and messages in a professional manner.
• Address customer inquiries, concerns, and requests promptly and effectively.
• Provide accurate and up-to-date information about products, services, pricing, and promotions.

Sales & Lead Generation

• Identify potential sales opportunities and generate leads through calls, emails, and follow-ups.
• Understand customer requirements and recommend suitable solutions.
• Convert prospects into customers and successfully close sales.
• Consistently meet or exceed monthly and quarterly sales targets.

Customer Relationship Management

• Develop and maintain strong, long-term relationships with customers.
• Conduct follow-ups to ensure customer satisfaction and encourage repeat business.
• Accurately record customer interactions and updates in the CRM system.

Issue Resolution & Coordination

• Handle customer complaints and resolve issues efficiently to maintain satisfaction.
• Collaborate with internal teams to ensure smooth order processing and service delivery.

Reporting & Documentation

• Prepare and share regular sales and performance reports.
• Maintain proper documentation of leads, conversions, and customer feedback.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).

Skills & Competencies

• Strong verbal and written communication skills.
• Excellent negotiation and persuasion abilities.
• Customer-focused mindset with strong problem-solving skills.
• Ability to work both independently and collaboratively within a team.
• Proficiency in MS Office and CRM tools.
• Effective time management and organizational skills.

Experience

• 0–2 years of experience in sales, customer service, or a call center environment (preferred).
• Previous call center experience will be considered an added advantage.

Work Location: In person