Sales Executive, Corporate

POSITION PURPOSE

This position is responsible for maximizing Rooms / F&B / Conference and Banqueting business from defined Corporate and/or Government accounts; proactively uncovering new prospects and maximizing conversion of business in line with the hotel’s budgetary goals.

ESSENTIAL FUNCTIONS

• Proactively manage a pre-determined number of accounts, prospects and other active accounts to ensure maximum yield in line with budgetary objectives across the specified segment (Corporate, transient groups and events).
• Maintain a solid sales platform with a complete database of accounts
• Conduct brick walling activities with potential corporate accounts
• Maintain valid sales call objectives and relevant action plans for each account/prospect and ensure all follow up is executed in a timely manner.
• Proactively prospecting new accounts and following sales process through to convert into ‘producing’ accounts.
• Ensure that we identify potential client loss and take actions in a timely manner to avoid leaks from the sales platform
• Establish quarterly and annual Sales actions plan and visit clients/key accounts/ Key prospects on a regular basis as set and agreed with the Associate Director of Sales.
• To hand in sales and expense reports on a weekly basis.
• Establish production and activity targets per account.
• Acknowledge of receipt of inquiry must be done within 24 hours. Timeline for response to client with proposal is defined by client expectations, which will vary for each request and must be confirmed with client at time of inquiry. (Standard response time is within 24 hours of receiving inquiry)
• Ensure the standard templates are used for contracts, reports and memos.
• Take personal responsibility to ensure that Opera, MI Leads, SFA Web, One Source, standards are maintained and that the systems are utilized to their full capacities.
• Maintain up-to-date activity and rate information for each account.
• To take personal responsibility for understanding the Sales Action plan and the required budgetary guidelines of the Hotel(s), to enable empowered decisions in all rate negotiations.
• Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• To arrange, handle and manage familiarization trips and educational in line with business needs.
• Proactively acknowledge to any group/banqueting requests and communicating to Groups & Events team for further follow up.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Minimum of 3 years operational working experience
• High level of self-motivation and able to work independently
• Excellent communicator and listener

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

• Totally embrace the philosophy of guest and customer service and own the guests;
• Identify yourself with the hotel’s brand and operating philosophy;
• Possess a warm and friendly demeanor;
• Strive to achieve satisfaction and delight of internal and external customers;
• Are detail oriented and hands on;
• Are a team player with strong interpersonal skills;
• Have the potential to develop into a leader, motivate and develop self and other associates;
• Demonstrate self-confidence, energy and enthusiasm;
• Have immaculate personal presentation e.g. grooming and conversational ability;
• Have knowledge of hotel computer systems and other IT related applications;
• Uphold ethical business practices.

EDUCATION

Bachelor degree required.

PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE

• This job often requires sitting behind a computer for extended periods of time;
• This job often requires standing or walking for extended periods of time;
• This job often requires bending, reaching or lifting;
• This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

• This job may require you to work on holidays and/ or weekends;
• This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
• This job often requires extended hours beyond a typical work week;
• This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
• Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
• Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.