Sales Executive (Karachi)

Company Description

Kickstart is Pakistan’s largest coworking space operator with a mission of creating ease of doing business for SMEs, startups, and freelancers. We have 16 operational coworking spaces in Karachi, Lahore, and Islamabad, with 5400+ members using our spaces daily.

We are looking for a Sales Executive in Karachi, who has experience in Real Estate , office, coworking space or property dealing. As the Sales Executive, you will be dealing with a diverse role which includes inbound call management, lead qualification, lead conversion and customer service. 

Key Responsibilities

1. Inbound Call Management:

• Serve as the first point of contact and actively listen to callers, understand their needs, and provide detailed information about our workspace offerings and pricing.
• Offer solutions tailored to the caller's requirements, emphasizing the unique benefits of Kickstart Coworking Space.

2. Lead Qualification:

• Identify and qualify potential members through effective questioning and conversation by assessing the caller’s level of interest and readiness to engage further.
• Document call details and lead information accurately in our CRM system.

3. Sales Conversion:

• Convert inbound inquiries into memberships by effectively articulating the value proposition of Kickstart Coworking Space.
• Handle objections and address any concerns to secure the sale.
• Meet or exceed monthly sales targets to contribute to the growth of our coworking community.

4. Product Knowledge:

• Maintain in-depth knowledge of our coworking spaces, amenities, services, and pricing.
• Stay informed about current promotions, discounts, and membership packages.
• Continuously update knowledge to provide accurate information to callers.

5. Customer Service & CRM Management:

• Provide exceptional customer service by answering questions, resolving issues, and ensuring a positive caller experience.
• Follow up with callers as needed to provide additional information and support.
• Utilize our CRM system to record and track all interactions, ensuring data accuracy and completeness.
• Generate reports and analyze call data to identify trends and areas for improvement.

Required background

• Proven experience in sales, CRM management, or a related field.
• Familiarity with CRM software and lead management systems (e.g., Salesforce, HubSpot, etc.).
• Basic knowledge of coworking spaces and flexible office solutions is a plus.
• High school diploma or equivalent; a bachelor's degree in business or related field is preferred.