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Sales Lead

Are you a natural relationship builder who loves both pets and people? Do you thrive on client engagement, sales, and turning leads into loyal clients?

We’re hiring a Sales Lead to own the client journey—from first inquiry to loyal client!

This specialized role focuses on lead outreach, lead conversion, sales, detailed communication tracking, and client education to ensure pet parents feel informed, cared for, and are excited to choose our resort. This role requires strong internal and external communication skills. You’ll work closely with our Hosts as part of the resort’s total service team. This is a full-time role as a dedicated sales professional supporting up to four pet resorts within the same brand and local area. You will partner with the host and management teams of each resort you support from your home resort.

What We’re Looking For:

The ideal candidate is highly organized, motivated by goals, and love helping pet parents find the right service fit for their furry family members.

Qualifications:

Passion for client care and personalized sales
Experience in outbound communication and sales conversion
Confident communicator via phone, SMS, and email
Excellent time and task management.
Highly organized, detailed and efficient team with all internal and external communication
Sales driven mindset. Goal-oriented with a strong sense of accountability
Ability to work independently and with a team
Basic computer skills with the ability to learn software easily.

Responsibilities:

Ensure a caring and compassionate experience for our potential, new and established pet parents through clear communication, attention to detail, and accuracy in documentation.
Demonstrate a high level of knowledge of the services offered and resort practices.
Confidently make custom recommendations using suggestive selling that drive sales revenue.
Proactively follow up with leads, demonstrating your skills as a sales professional
Log detailed, personalized notes to support high-touch outreach
Own, drive, track and manage leads through the sales funnel
Drive conversions from trial offers to loyal clients
Work collaboratively with the team to ensure a cohesive and seamless experience for both pets and pet parents.
Support overall revenue generation communication and outreach in partnership with management
Celebrate wins and track progress toward sales goals

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race,

color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.

Pay: