Sales Manager

Job Description – Team Lead (Counselors)

PW OnlyIAS, Karol Bagh Centre

About Us

PW OnlyIAS by Physics Wallah is one of India’s fastest-growing UPSC preparation platforms, delivering high-quality offline and hybrid programs across major cities. We are expanding our offline presence and are looking for dynamic leaders to drive admissions and build high-performing teams.

Role: Team Lead – Counselors (Karol Bagh Centre)

As the Team Lead, you will be responsible for managing a team of 10–12 counselors , ensuring revenue achievement, high conversion rates, and seamless lead-to-admission flow.

Key Responsibilities

• Lead, manage, and motivate a team of 10–12 counselors to achieve daily, weekly, and monthly admission targets .
• Monitor and track counselor performance through sales sheets, reports, and dashboards , and support them in boosting performance to meet mutual targets .
• Ensure end-to-end lead nurturing – including inbound/outbound calls, walk-ins, CRM tracking, and admission closures.
• Conduct call audits, lead audits, and follow-ups to ensure accuracy, accountability, and zero lead wastage .
• Drive and oversee revenue targets with a focus on achieving maximum conversions .
• Provide hands-on training and mentorship to counselors for effective sales pitch, objection handling, and UPSC domain knowledge.
• Utilize CRM tools (Marritoo/NPF) extensively for lead management, pipeline tracking, and reporting.
• Ensure a seamless student counseling experience tailored to the needs of UPSC aspirants.
• Collaborate with the Marketing & Operations Teams for lead flow, walk-in management, and sales funnel optimization.

Requirements

• 2–4 years of proven experience in EdTech/Coaching/UPSC domain sales & counseling (offline preferred) .
• Strong knowledge of the UPSC exam structure and student counseling processes.
• Hands-on expertise in CRM tools (Marritoo, NPF, or similar) with advanced reporting & tracking skills.
• Ability to drive a sales team , set targets, and deliver results under pressure.
• Strong communication, persuasion, and leadership skills.
• Analytical mindset to track performance, conversion ratios, and pipeline health.

Perks & Benefits

• Attractive incentives linked to admissions & conversions.
• High growth opportunities within Physics Wallah’s expanding offline ecosystem.
• Exposure to Pan-India operations and best industry practices.
• Supportive and dynamic work culture with opportunities to learn from top leadership.