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Sales Manager

Job Requisition ID: 175777

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
As a Sales Manager, you will lead the sales operations for your assigned showroom, ensuring exceptional customer experience, operational excellence, and achievement of annual sales targets. You will drive the team to deliver results in alignment with the company’s mission, vision, and values while maintaining compliance with all policies, processes, and government regulations.

What You Will Do

Lead, supervise, and motivate the sales team to achieve monthly and annual sales targets.
Monitor team performance through business plans, performance reviews, and operational KPIs.
Ensure adherence to standard sales processes, enhancing efficiency and maintaining high customer satisfaction scores.
Coach and develop team members to ensure consistent customer care and readiness for future career growth.
Oversee all point-of-sales activities, including accuracy of customer data and documentation.
Resolve customer complaints requiring managerial intervention to meet customer engagement targets.
Keep the team updated on product knowledge, market developments, and sales techniques through regular meetings and training.
Ensure all sales activities comply with company policies and government regulations to minimize legal risks.

Required Skills to Be Successful

Minimum 5 years of experience in Sales, with at least 2 years in a supervisory role.
Bachelor’s Degree or equivalent qualification.
Proven track record in achieving sales targets and driving team performance.
Strong leadership and team management capabilities.

About the Team
You will be part of a dynamic and high-performing sales team responsible for delivering exceptional customer experience and driving commercial success across UAE showrooms. The team includes Sales Executives, Sales Administrators, and Guest Relations Officers, all working collaboratively to achieve branch targets and uphold the organisation's commitment to excellence.

What Equips You for the Role

Knowledge of customer service principles, sales techniques, and business administration.
General understanding of financial and accounting procedures.
Basic proficiency in English; limited understanding of Arabic is an added advantage.
Behavioural strengths include active learning, monitoring, social perceptiveness, persistence, and problem sensitivity.
Strong sales-related traits: persuasive, resilient, patient, and able to thrive under pressure.
Excellent customer service orientation with the ability to manage escalations.
Good understanding of sales and marketing principles.
Ability to analyze reports, identify gaps, and implement corrective actions.
Strong communication, interpersonal, and problem solving skills.
Time management, stress tolerance, and decision making abilities.
Computer proficiency in MS Office and relevant sales systems (e.g., C4C).

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:

Reports to: Head of Sales
Band: G

Note:-

You must have been an Al-Futtaim employee for at least 18 months in order to be considered.
You must inform your HRBP in confidence of your application.
Please note that this vacancy may be advertised externally in the next week so apply without delay.

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