Sales Manager - China Markets

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Sales Manager – China Markets to join our Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales Department, The Sales Manager – China Markets is responsible for achieving hotel targets by optimising revenue through an assigned account base, as well as prospecting new clients within assigned markets in China. Assigned markets may change according to the hotel’s needs. The primary measure of performance will be achievement against revenue goals. The Sales Manager – China Markets reports to the Director of Commercial Strategy/ Director of Sales.

As a Sales Manager China Markets, you will be responsible for the following duties:

• Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set
• Accountable for prospecting new accounts
• Leads all segments of assigned geographical markets
• Performs site inspections
• Adhere to the Corporate SOP’s
• Manages follow-up on tentative bookings within assigned markets
• Possesses detailed knowledge of the competitor set
• Demonstrates in-depth knowledge of all hotel services, facilities and relevant facts and figures
• Manages timely contracting processes for the assigned client portfolio
• SMART contracting to ensure optimum yielding during annual rate negotiations
• Attend trade shows, sales blitz, workshops, etc. in the assigned markets
• Assist the Director of Sales / Director of Commercial Strategy in defining an annual sales action plan and execute set actions accordingly
• Assist the Director of Sales / Director of Commercial Strategy with the preparation of the annual budget by providing statistics and forecasts of account productions
• Execute sales actions within set cost budget structure
• Document all sales actions in SFA (S&C)
• Always update OPERA contact database
• Understand, and follow the Hotel's Sales Vision
• Participation in Duty Manager rota

As a Sales Manager – China Markets, we expect from you:

• Degree holder in Management or related discipline
• At least 5 years solid experience in similar capacity, preferably in luxury hospitality field
• Excellent communications skills, articulate and compelling communication style
• Strong attention to detail
• Preferably proficient in Mandarin language

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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