Sales Manager - Distribution

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world's largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Head of Distribution, the Sales Manager - Distribution will develop and manage the relationship with distribution partners in the Life - Retail business on a regional or local level. They will identify opportunities and steer business through the engagement of relevant experts within Zurich while ensuring retention, growth of the existing portfolio and improvements in the service level.

This role will be based in the Life, Retail distribution (intermediary sales through Banks and IFA distribution partners).

Job Accountabilities

• Builds and maintains a strong understanding and trust based relationship with distribution partners.
• Regularly meets with distribution partners to discuss the solutions in place and evaluate improvement potential.
• Meets the annual financial and operational targets set for their portfolios (e.g. retention, new business objectives).
• Identifies, analyses and secures business development opportunities for Zurich businesses and promotes organizational propositions.
• Fully adheres to the standard sales approaches and tools and adopts agreed format for pipeline management.
• Acts as the distribution partner's single point of entry into the Zurich organization; takes overall responsibility for the distribution partner within Zurich, escalating their issues as required and facilitating relationships with other Zurich subject matter experts.
• Establishes a consistent view of the customer across all Zurich businesses and institutionalizes customer relationships at all appropriate functions and levels.
• Maintains oversight of service delivery to ensure service expectations are fulfilled; takes actions to enforce/reinforce partners' focus across teams.
• Maintains data integrity within relevant systems.
• Maintains product and market knowledge.
• Provides input and contributes to the enhancement of Zurich products and services when required.
• Implements distributors' terms of business with the organization including negotiation, new offers, closures and terminations.

Job Qualifications

• At least one year of experience in relationship/account management in the Financial Services industry.
• Strong knowledge of life insurance products.
• Professional qualifications such as CII or LOMA would be an added advantage.
• Customer centric.
• Effective communication and stakeholder management skills.
• Good problem solving skills.
• Proven ability to work collaboratively in cross functional teams, fostering a culture of collaboration and knowledge sharing.
• Proactive.
• Willingness to learn and keen to develop self.

Why Zurich

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!

Location(s): AE - Dubai