Sales & Marketing Operations Specialist

We are seeking a proactive Sales & Marketing Operations Specialist to drive growth across sales, trade and digital marketing, and customer engagement for our Trading Division. In this role, you will manage end-to-end customer orders, execute brand initiatives and campaigns, optimize e-commerce performance, track sales, manage stock and budgets, and ensure smooth operations from forecasting to delivery, fueling brand growth and commercial success.

Key Responsibilities:

Sales Operations & Customer Management:

• Manage customer orders and retention across platforms like Shopify, Amazon, Tradeling, WhatsApp, and email.
• Track and report sales performance by brand, channel, and SKU.
• Prioritize high-value customers and implement retention strategies.
• Ensure timely delivery of orders in coordination with logistics.
• Maintain accurate records of sales, inventory, and customer data.
• Conduct sales forecasting and monitor stock levels to avoid shortages.
• Collaborate with marketing, logistics, and finance teams to ensure seamless execution of orders, campaigns, and initiatives.

Digital & Trade Marketing:

• Plan, execute, and manage digital campaigns, seasonal promotions, and e-commerce initiatives.
• Optimize product listings, catalogues, and online store performance.
• Monitor campaign performance, calculate ROI, and recommend improvements.
• Support brand growth through online engagement, product visibility, and promotional initiatives.

Business Planning, Budget & Growth Initiatives:

• Drive Annual Business Planning and identify growth opportunities for assigned brands.
• Conduct market and competitor analysis to recommend strategies for sales growth and brand loyalty.
• Monitor budgets, track project timelines, and ensure initiatives are delivered on time.
• Oversee product management, stock planning, and prioritization of key initiatives.

Qualifications & Skills:

• 3–5 years of experience in sales operations, trade marketing, or digital marketing.
• Strong experience with e-commerce platforms (Shopify, Amazon, Tradeling) and CRM tools (Salesforce or similar).
• Excellent analytical skills with the ability to interpret data and make actionable decisions.
• Strong communication, coordination, and customer engagement skills.
• Ability to manage multiple tasks, projects, and deadlines effectively.
• Passion for digital marketing, sales growth, and enhancing the customer experience.
• Valid UAE Driving License is a must.

Why Join:

• Work across sales, marketing, and operations in a fast-paced environment.
• Drive campaigns, manage customer orders, and initiatives that directly impact brand growth and customer engagement.

Shape the growth of our brands through hands-on sales and marketing execution—be part of our success!

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Sales & Operations: 4 years (Required)
• Trade Marketing: 4 years (Required)
• Digital Marketing: 1 year (Required)
• CRM tools or sales tracking platforms: 3 years (Required)

Language:

• English (Required)
• Arabic (Preferred)

License/Certification:

• UAE Driving License (Required)