Sales Operations Coordinator

We want you!

Join us the DataServ/xFact as our next Sales Operations Coordinator. You will support the Sales team throughout the pre-sales process while collaborating closely with both Sales and Operations to ensure alignment between customer needs and internal capabilities. Applicants must be detail oriented, a self-starter, and have a drive for providing relevant solutions and exceptional service. This role requires a versatile individual who can work collaboratively with the internal team, customers, and vendors to support pre-sales Initiatives.

Why you’ll love us:

We care. We coach. We lead. We continue to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!

About DataServ:

For almost 40 years, DataServ’s primary mission has been to provide managed technology solutions and services to the public and commercial sectors. With our focus of understanding people and processes, we created the concept of Technology as a Utility so that our customers can buy only what they need, without having to make an investment in infrastructure. We take pride in helping to align goals, build trust, and add value to exceed our customer technology expectations.

About xFact:

xFact, LLC is a rapidly growing company serving many government agencies. We are a team of passionate and driven individuals who are committed to building innovative products and services for the public sector. Join our dynamic team and be part of our innovative and collaborative work environment.

Qualities we want in you:

team player • excellent written and verbal communicator • tech savvy • strategic thinker • service oriented • motivated • self-disciplined • professional • flexible in a fast-paced environment • works independently with minimal supervision • exhibits strong work ethics • detail oriented • handles demanding situations/timelines • organized • responsible/dependable • willing to receive/provide feedback to improve performance • supportive • strong desire to support and mentor

What you’ll do:

• Customer relationship management:

  • Participate in customer sales calls and status meetings to document and track next steps
  • Act as a liaison between customer, sales and project teams

• Internal systems activity:

  • Support sales quote process from request to delivery
  • Review quotes for accuracy, consistency and profitability
  • Maintain quality data in systems to analyze for reports
  • Maintain documentation for quarterly quota objectives
  • Developing processes, implementing effective workflow and embracing best practices
  • Processing both customer purchase orders and internal projects
• Communicate with both distributors and manufacturers, including engaging with manufacturers on sales discounts and partnership activities
• Assist with marketing efforts
• Coordinate conference activities
• Represent the company in a positive manner to colleagues, customer base and vendors
• Become familiar with company policies and procedures, updating documentation when needed
• Lead by example, inspiring other team members and being a supportive team member to others
• Innovate and be open to change, actively researching new technologies
• Provide redundancy and backup support for other team members
• All other duties as assigned

What we require:

• Education:

  • Associate’s degree, bachelor’s degree., or related professional experience in sales support

• Experience:

  • Five years of experience in sales support, internal sales activity or administration and support
  • Experience in Accounting / Finance preferred

• Skills:

  • Experience with CRM applications
  • Strong Microsoft Office capabilities (including Outlook, Excel, PowerPoint and Word)
  • Experience with technology manufacturers (e.g., Cisco, Arista, Fortinet, HPE, Microsoft, Dell, Lenovo) preferred
  • Strong problem-solving skills and ability to work collaboratively across teams

• Additional proficiencies we seek:

  • Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environments
  • Availability to work nights and weekends as needed
  • Candidates are required to complete a drug test and background check

DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.