Sales Operations Support Specialist

Internal Job Title: Sales Operations Support Specialist

Location: Atlanta, GA

FLSA: Exempt

Company Overview:

Safe-Guard Product International serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance & Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.

For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.

Company Culture:

At Safe-Guard, we believe that our success starts with our people. Our culture is built on a foundation of shared values that guide everything we do, from how we serve our customers to how we collaborate with one another.

We are dedicated to holding ourselves accountable and delivering results with integrity in every action we take. Our commitment to diversity is reflected in the unique perspectives and backgrounds of our team members, which drive innovation and creativity throughout our business.

We prioritize our customers, always seeking first to understand their needs and delivering tailored solutions that exceed expectations. As leaders, we strive to inspire and uplift those around us, cultivating a positive environment where every voice is heard, and collaboration is key.

We never stop learning. By continuously pursuing growth and knowledge, we stay ahead of the curve in our industry and ensure that every team member has the opportunity to thrive.

Role Overview:

The Sales Operations Specialist plays a vital role within the Sales Strategy & Operations team, supporting the success of Safe-Guard’s field sales organization through operational excellence, process improvement, and cross-functional collaboration.

This role supports the full lifecycle of sales operations, from recruiting and onboarding to performance tracking, fleet coordination, and career development. The Specialist works closely with Sales Leaders, Talent Acquisition, HR, and internal business partners to streamline systems, manage data, and ensure the sales team is equipped for performance and growth.

Reporting to the Sales Strategy Operations Manager, this position contributes to sales planning, forecasting, territory alignment, and the development of performance insights that guide strategic decisions.

Role Responsibilities:

Sales Operations Support

• Partner with Sales Leaders, Talent Acquisition, and HR to manage recruiting, onboarding, internal transfers, and offboarding for sales team members.
• Coordinate onboarding logistics including system access, training schedules, and fleet vehicle assignments.
• Support data accuracy, reporting, and forecasting to ensure alignment between sales activities and business goals.

Fleet Management

• Track vehicle assignments, mileage, and maintenance schedules in partnership with Enterprise Fleet Management.
• Coordinate vehicle purchases, replacements, and sales; serve as the main point of contact for fleet inquiries.

Process Optimization & Documentation

• Develop, document, and standardize key sales processes to drive consistency, scalability, and efficiency.
• Identify operational bottlenecks and recommend data-driven solutions to enhance productivity.
• Promote adoption of sales tools, systems, and best practices across the organization.

Data & Systems Management

• Collaborate with the CRM and IT teams to maintain data integrity across Salesforce and other sales systems.
• Develop and maintain recurring and ad-hoc reports to track key performance indicators (KPIs) such as pipeline health, sales cycle time, and conversion metrics.
• Analyze data to uncover trends, risks, and opportunities that inform strategic decisions.

Sales Performance & Enablement

• Support territory planning, quota setting, and forecasting activities.
• Help build frameworks to assess individual readiness, development needs, and career progression.
• Partner with Training and Sales Leadership to design and deliver effective onboarding and development programs.

Compensation & Reporting

• Collaborate with Finance to support bonus calculations and pay plan administration.
• Assist in documenting and communicating sales compensation plans and performance standards.
• Provide insights and dashboards that help leadership monitor and optimize sales performance.

Cross-Functional Collaboration

• Partner with Marketing, Product, Finance, and Training teams to align sales operations with company initiatives.
• Act as a liaison between Sales and internal departments to resolve issues and streamline workflows.
• Support implementation of strategic projects related to growth, forecasting, and capacity planning.

Job Requirements:

Experience & Education

• 3+ years of experience in Sales Operations, Sales Enablement, Business Analysis, or a related discipline
• Bachelor’s degree in Business, Operations, or a related field (preferred)
• Advanced proficiency in Microsoft Excel, PowerPoint, Salesforce, and Power BI
• Strong organizational and project management skills with attention to detail
• Excellent verbal and written communication skills
• Analytical mindset with the ability to translate data into actionable insights
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Experience with process documentation or continuous improvement methodologies is a plus
• Must be authorized to work in the U.S.
• Must be able to successfully clear a background check

Preferred Skills

• Experience with incentive or bonus program administration
• Familiarity with data visualization tools such as Tableau or Power BI
• Working knowledge of CRM platforms like Salesforce.com
• Strong aptitude for change management and system adoption initiatives

Growth Potential:

At Safe-Guard, your career is what you make it. We're looking for energetic, entrepreneurial, and empathetic individuals who are ready to take their careers to the next level. Here, you'll have the freedom to explore new ideas, push boundaries, and make an impact from day one.

We believe in empowering our team to take ownership of their success, and we offer the resources and support to help you grow. Whether you're passionate about developing strong customer relationships, leading innovative projects, or driving new business, you'll find opportunities to challenge yourself and advance your career.

With a culture that encourages continuous learning and personal development, the possibilities for growth are limitless. If you're looking for a place where your contributions are valued and your career can grow, join us at Safe-Guard Products International, where your potential knows no bounds.

Compensation and Benefits:

At Safe-Guard Products International, We offer a highly competitive base salary complemented by an uncapped commission structure, and an annual bonus potential. Including a comprehensive benefits package designed to support your health, financial security, work-life balance, and career development.

Company Benefits:

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.