Sales & Social Media Associate (eCommerce | Customer Experience)

Sales & Social Media Associate (eCommerce | Customer Experience)

About Sawyer Twain

Sawyer Twain is an American-owned eCommerce company redefining luxury game-room furniture. From handcrafted pool tables and shuffleboards to modern décor and entertainment pieces, we’re known for exceptional quality, fast communication, and a culture that values initiative, creativity, and good energy.

The Role

We’re looking for a charismatic, sales-minded, and creative Sales & Social Media Associate to join our in-office team. This role blends sales communication with daily social media management and digital marketing responsibilities. You’ll guide customers toward the best game-room furniture, process online orders through BigCommerce, Square, and PayPal, and manage our brand presence across all major social platforms.

If you’re confident, organized, and love combining sales with content creation and marketing strategy — you’ll fit right in.

ResponsibilitiesSales & Customer Experience

• Engage with customers by phone and email — professional, personable, and proactive
• Guide shoppers toward the best game-room furniture for their home or project
• Process and track online orders using BigCommerce, Microsoft Office (Excel), Gmail, Google Drive, Square, and PayPal
• Take initiative to make outbound follow-up calls to existing and potential customers
• Communicate clearly and confidently with excellent grammar and tone
• Maintain accurate customer records and order notes

Social Media & Marketing

• Manage Sawyer Twain’s social media channels (Instagram, Facebook, LinkedIn, Pinterest, TikTok) — plan, create, and schedule engaging posts that reflect our brand tone and visual style
• Write compelling captions, product highlights, and promotional content that align with sales campaigns and seasonal launches
• Monitor engagement, respond to comments and DMs, and interact with followers in a professional, on-brand voice
• Design and curate visually striking content in Canva or other creative tools that align with our brand identity
• Collaborate with the marketing team on email campaigns, product spotlights, influencer partnerships, and paid promotions
• Track performance metrics and contribute creative ideas to grow brand awareness and online sales

Digital Marketing & Advertising Support

• Familiarity with Meta Ads Manager and Google Ads for boosting or assisting ad campaigns
• Understanding of SEO, keyword strategy, and basic analytics tracking (Google Analytics, Meta Insights)
• Coordinate with marketing to help manage budgets, performance reports, and campaign timelines
• Stay current on digital trends, social algorithms, and content best practices

Preferred Skills & Experience (All Pluses, Not Requirements)

• Strong written and verbal communication; polished grammar and phone presence
• Naturally likeable and confident in customer-facing conversations
• Experience managing social media and advertising campaigns across multiple platforms
• Familiar with BigCommerce, Square, PayPal, or similar eCommerce systems
• Skilled in Canva or other design platforms with an eye for layout and brand style
• Understanding of digital marketing metrics, Meta Ads, Google Ads, and SEO fundamentals
• Proficient with Microsoft Office, Gmail, and Google Workspace
• Organized, proactive, dependable, and collaborative
• Positive, professional, and drama-free attitude — we value doers, not complainers

Why You’ll Love Working Here

We’re a small, energetic, American-owned team that believes in good attitudes, strong coffee, and creative freedom. You’ll help shape Sawyer Twain’s online presence, connect with great customers, and see your ideas make a real impact.

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Application Question(s):

• Tell us about your experience managing social media or digital marketing campaigns. Which platforms do you know best?
• How comfortable are you making and receiving sales calls daily? (1–10, with 10 being “I could sell pool tables in my sleep.”)
• What song should be playing when you walk into the Sawyer Twain office on your first day?

Work Location: In person