Sales Support Analyst

• Providing Sales Support & Customer Engagement.

• Participating in customer-facing technical sales calls, providing expertise on ClinicalPath integrations, workflows, and technical requirements.

• Serving as a sales liaison through the contracting and early implementation phase, ensuring continuity of plans and requirements into delivery.

• Supporting completion of technical assessments, including risk/security questionnaires and RFPs.

• Refreshing, maintaining, and improving ClinicalPath demo environments (including Figma-based and future live demos).

• Providing Technical Planning & Handoff.

• Partnering with customers and internal teams to scope technical requirements, identify risks, and document solutions.

• Facilitating smooth handoffs to implementation teams, ensuring context and rationale for customer-specific decisions are preserved.

• Maintaining and updating technical documentation, FAQs, and knowledge repositories for internal and external use.

• Providing Operational & Reporting Support.

• Executing and maintaining recurring data extracts and reporting processes (e.g., Payer extracts).
• Supporting product and sales leadership with data analysis, security/compliance documentation, and technical insights.
• Proactively identifying opportunities to streamline demos, documentation, and handoff processes.

• Collaborating with product, sales, and customer success teams to drive operational efficiency and customer satisfaction.

• Have a Bachelor’s degree in a related field, preferably.

• Are familiarity with major EHR/EMR systems and workflows; prior experience supporting healthcare technology solutions.
• Excellent communication skills for both technical and non-technical audiences.

• Able to manage technical documentation and customer-facing collateral.

• Have a proven experience in customer-facing roles (sales engineering, technical account management, or similar).
• Experience supporting security and compliance assessments (HIPAA, ISO 27001).
• Have familiarity with Figma or other demo/prototyping tools.
• Display knowledge of cloud infrastructure (AWS, Azure) and integration standards (FHIR, HL7, ADT)

Primary Location Base Pay Range: Home based-Ohio $45,500 - $76,000.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice