Sales Support Associate - Dispatcher

Overview

Ensure smooth operation of the dispatch function, as well as the

collection of delivery KPIs

Responsibilities

• Ensure orders are properly transferred
• Update KPI reports with dispatched Delivery CRs information
• Meet with assigned Delivery Drivers and brief on daily plan
• Review pending orders delivery report and discuss with each PSR
• Balance truck loads to ensure proper deliveries
• Perform rerouting when needed using standard process and guidelines
• Manage routing of customers assigned to his responsibility (when dynamic routing is available)
• Help to continuously improve the routing process and tools through
  
  

field learning.

• Ensure asset levels are consistent with business needs and plans
• Coolers Deployment (In case of WS)
  
  

Job Dimensions:

• Total delivered volume
• Percentage Returns
• Productivity Targets achieved (DD call completion rate, DD Strike rate)
• Truck utilization rate
• Routes Efficiency
• Truck conditions
• % Delivery call completion
• % Successful delivery
• %Delivery driver availability
  
  

Qualifications

• Bachelor Degree
• 1 year Experience in sales in FMCG company is a must.
• Very good knowledge of main software applications of daily use (Microsoft office, routing software)
• Driving license is a must
• People management
• Numerical ability
• Planning skills
• presentation skills