Sales Support Engineer

Job Title: Sales support Engineer

Company : Master Systems

Location: Dubai
Job Type: Full-Time
Industry: Marine Electronics / Maritime Services

Job Summary:

We are seeking a proactive and detail-oriented Sales Support Engineer to join our commercial team. The successful candidate will play a key role in supporting the sales process by preparing technical proposals, coordinating with internal departments, and ensuring accurate and timely responses to client inquiries in the marine electronics, navigation, communication, automation, and safety systems domain.

Key Responsibilities:

Quotation Preparation:

• Assist in preparing initial and final quotations for enquiries received by the sales engineers.
• Ensure quotations are accurate, competitive, and aligned with company pricing policies.
• Maintain and update quotation records for reference and reporting.

Service Job Coordination:

• Arrange for engineer attendance onboard vessels or supply jobs based on confirmed service requests.
• Communicate job details with relevant teams to ensure smooth execution.
• Keep clients informed about job schedules and updates.

Inter-Department Coordination:

• Liaise with internal departments such as technical, operations, purchase, store, and transportation to facilitate job execution.
• Ensure smooth workflow by proactively addressing potential bottlenecks.

Job Completion & Client Satisfaction:

• Follow up with the technical and operations teams to ensure successful job completion.
• Address and resolve any client concerns to maintain high customer satisfaction levels.

Communication & Documentation:

• Maintain professional email communication with clients regarding job confirmations, updates, and follow-ups.
• Ensure all job-related documents are accurately recorded and maintained.

Invoicing & Payment Follow-Up:

• Generate and submit invoices to clients after job completion.
• Support the receivables team in following up on outstanding payments when necessary.

Requirements:

• Bachelor’s degree in Engineering or any field (EEE , ECE, Marine, Electrical, Instrumentation, or similar).
• 0–2 years of experience, Freshers are also considered
• Excellent communication, coordination, and organizational skills.
• Proficiency in MS Office, CRM tools, and technical documentation.

What We Offer:

• Competitive salary package and performance-based incentives.
• Exposure to global marine clients and vendors.
• Opportunities for professional growth in a leading marine technology company.
• Collaborative and technically rich work environment.

To Apply:
Please send your updated CV to namitha@mastersystems.com with the subject line: Application – sales support engineer
whatsapp your cv to - 91-6282044743

Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Dubai (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person