Sales Support Executive

Role Overview:

The Sales Support Executive plays a critical role in driving the commercial success of UAS by efficiently managing client Trip Cost Estimate (TCE) requests and ensuring accurate, competitive, and profitable quotations. This position serves as a key liaison between clients, internal departments, and the global Sales team, providing timely and strategic pricing support that aligns with business objectives.

Key Responsibilities:

• Analyze client requests and generate detailed trip cost estimates (TCEs) based on the services requested, ensuring profitability and alignment with UAS pricing strategies.
• Ensure timely and efficient processing of TCE requests, delivering accurate quotations that meet client expectations.
• Handle daily correspondence related to TCEs, including emails and internal communications.
• Collaborate with the Operations Department to gather insights on trip performance and identify areas for pricing improvement.
• Support internal business units with their pricing and quotation needs, ensuring consistency and responsiveness.
• Assist global Business Development and Sales Managers with the preparation of initial client offers and proposals.
• Maintain proactive communication with clients regarding TCE requests, gather feedback on pricing competitiveness, and recommend rebates or discounts where appropriate.
• Prepare and submit monthly reports detailing TCE activity, trends, and performance insights.

Required Qualifications:

• Minimum 3 years of experience in managing complex pricing and quotation processes.
• Prior experience in the Business Aviation industry is required.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to manage multiple priorities under tight deadlines.
• Strong attention to detail.

Key Competencies

• Pricing Analysis & Strategy: Ability to analyze trip requests and develop accurate, profitable quotations aligned with company pricing strategies.
• Client-Centric Communication: Skilled in maintaining proactive, professional communication with clients to manage expectations and improve satisfaction.
• Aviation Industry Knowledge: In-depth understanding of business aviation operations, pricing structures, and service components.
• Collaboration & Cross-Functional Coordination: Ability to work closely with internal teams (Operations, Sales, Business Development) to gather data and ensure pricing consistency.
• Time Management & Responsiveness: Efficiently manages high volumes of TCE requests with quick turnaround and prioritization under tight deadlines.
• Analytical Thinking: Strong analytical skills to evaluate trip components, identify cost drivers, and suggest improvements or discounts where applicable.
• Attention to Detail: High accuracy in preparing complex cost estimates and reports to minimize errors and maximize profitability.
• Reporting & Insight Generation: Ability to generate performance reports, identify pricing trends, and provide insights for business improvement.
• Problem Solving: Capable of troubleshooting pricing issues and providing strategic solutions to ensure client satisfaction and internal alignment.
• Written & Verbal Communication: Professional and clear communication in both client-facing and internal correspondence, including proposal writing and feedback handling.