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Sales Support Supervisor

SUMMARY OF THE ROLE

Jotun Egypt is looking for a Sales Support Supervisor to lead and support the Decorative Customer Service team. In this role you will ensure outstanding customer service through effective coordination, follow-up, and continuous improvement.

This role is based at our head office in New Cairo and will report to the Customer Service Manager.

Responsibilities:

Guide the Decorative Customer Service team members to ensure a competent and engaged workforce that meets current and future business needs.
Provide supervision, support, and guidance to the team to ensure smooth daily operations and achievement of departmental and organizational objectives.
Manage and support the complete order-handling process—including order entry, invoicing, and coordination with internal stakeholders, suppliers, and customers—to ensure accuracy and timely execution.
Monitor daily demand received orders and collaborate with Supply Chain, Production Planning, Warehouse, and Distribution teams to secure product availability, enhance delivery performance, and analyze monthly lead times in line with internal service-level agreements.
Extract, analyze, and communicate periodic operational reports to management and relevant stakeholders, providing clear visibility on order status, performance trends, and expected delivery timelines.
Maintain high levels of internal and external customer satisfaction by resolving service complaints and managing Returned Material Authorization (RMA) cases, ensuring timely and effective issue resolution.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What we look for:

Bachelor’s degree in Business Administration or a related field.
5–7 years of professional experience.
Must be able to communicate fluently in English & Arabic.
Strong understanding of supply chain and industrial operations. Proficiency in Excel, order handling, and analysis is a must.

POSITION INFORMATION

Company:

El-Mohandes Jotun S.A.E.

Contract Type:

Fixed Term (Fixed Term)

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

28.03.2026

WHO WE ARE

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

El-Mohandes Jotun S.A.E., established in 1983, is one of the key markets within the MEIA region. With 2 production facilities, 3 warehouses and more than 350 employees, we aim to further strengthen Jotun’s position in Egypt through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our

Career Page

to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!

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