Sales Team Leader

Job Title: Sales Team Leader – BPO

Department: Sales / Call Center Operations
Location: Karol Bagh
Reporting To: Sales Manager / Operations Manager

Job Summary:

We are seeking a motivated and experienced Sales Team Leader for our BPO sales process. The candidate will be responsible for supervising a team of sales agents, driving performance, ensuring quality standards, and achieving revenue targets. The ideal candidate should have hands-on experience in outbound/inbound sales, strong leadership skills, and the ability to manage team performance in a dynamic environment.

Key Responsibilities:

• Lead and manage a team of tele-sales executives to meet and exceed daily, weekly, and monthly sales targets.
• Motivate, coach, and support team members to improve sales performance and conversion rates.
• Monitor call quality, sales pitches, and adherence to scripts and compliance standards.
• Handle escalations and provide solutions to customer queries effectively.
• Prepare and analyze daily/weekly performance reports and share insights with management.
• Conduct regular team meetings and performance reviews to maintain engagement and accountability.
• Identify training needs and organize sessions to enhance product knowledge and sales techniques.
• Ensure the team follows process guidelines and maintains customer satisfaction standards.
• Coordinate with quality, HR, and operations teams for smooth process execution.

Requirements:

• Graduate in any discipline (MBA preferred).
• Minimum 6-8 years of experience in BPO sales (voice process), with at least 4 year in a team leader or supervisory role.
• Proven track record in achieving and exceeding sales targets.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical and reporting abilities.
• Proficiency in MS Excel and CRM tools.
• Flexible to work in rotational shifts if required.

Key Skills:

• Team Management & Motivation
• Sales Target Achievement
• Call Quality Monitoring
• Coaching & Training
• Performance Reporting
• Problem Solving & Escalation Handling

Interested Candidate can apply on nancy@atiyahealthcare.com OR whatsapp me 9773743345

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person