Sales Trainer

• Conduct process training for new joiners and cross-training for existing employees.
• Design and update training modules, SOPs, and documentation aligned with healthcare processes (e.g., RCM, claims processing, medical billing, coding, prior authorization).
• Collaborate with operations and quality teams to identify training needs and skill gaps.
• Evaluate the effectiveness of training programs through assessments, feedback, and performance analysis.
• Ensure training content meets HIPAA and other healthcare compliance requirements.
• Maintain accurate records of training schedules, attendance, and results.
• Provide floor support during nesting/on-the-job training phases.
• Drive continuous improvement initiatives to enhance training delivery and learner engagement.
• Support process transitions, migrations, and updates by creating relevant knowledge materials.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Life Sciences, or a related field.
• 2–5 years of experience as a trainer in a healthcare BPO, hospital process, or clinical operations.
• Strong understanding of healthcare processes such as RCM, claims adjudication, billing & coding, provider/patient support.
• Experience with healthcare regulations and compliance (e.g., HIPAA).
• Excellent presentation, facilitation, and communication skills.
• Proficient in MS Office (Word, Excel, PowerPoint) and Learning Management Systems (LMS).
• Ability to manage multiple training batches and deadlines efficiently.

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person