Salesforce Administrator

About Contour

has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

ABOUT CONTOUR:
Contour Software is a wholly owned subsidiary of Constellation Software Inc. (CSI), which acquires, manages and builds market-leading software businesses that develop industry-specific, mission-critical enterprise software solutions to serve both the public and private sectors. Prior to going public in 2006, CSI won the prestigious "Canada's 50 Best Managed Companies” award in 2005. Headquartered in Toronto, Canada, and with a global presence, CSI's subsidiaries operate in more than 80 different industries in over 100 countries, generating annual revenues in excess of $3 Billion.
Contour Software currently houses remote employees for more than 80 Departments (R&D, Finance, IT, Customer Support, Professional Services and Other) belonging to more than 80 of CSI's 500+ divisions, in 3 offices [KHI, LHE & ISB]. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses as well as public institutions, globally.

The Division
CampSite , a division of Constellation Software Inc , the most advanced software for camp management out there. With input from camp directors, our team of developers worked to create a product with an intuitive user interface designed to suit the needs of administrators, parents and staff alike..
The Position
We are looking for a highly motivated and experienced Senior Salesforce Admin to manage, configure, and optimize our Salesforce platform. You will be responsible for bringing knowledge and expertise in integrating Salesforce with other technologies that maximize the full potential of the Salesforce platform. The ideal candidate will have strong technical skills, in-depth knowledge of Salesforce configuration, and experience with automation and system integrations.

Primary responsibilities include:

• Daily administration and support of the Salesforce database including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types, page layouts, and validations.
• Work with managers to create workflow rules, data validation, reports, email templates, fields, and formulas, as well as integrate apps to meet the needs of our business inside of Salesforce.
• Provide support and training to new and existing users and provide guidance on how to effectively use features and functions including leveraging data through reports.
• Provide detailed analytics on how the business is performing and model trends and point out areas for improvement through data.
• Process and reconcile monthly credit card statements and validate against the receipts from various departments.
• Create and maintain documentation of processes, policies, and other materials.
• Perform other duties as required.

Desired Skills and Responsibilities:

• University Degree with a specialization in Accounting, Finance, Business, or IT
• Minimum 5 years of experience as a Salesforce administrator or comparable CRM experience
• Demonstrated knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Advanced MS Excel skills are an asset (pivot tables, vlookups)
• Excellent verbal and written communication skills and ability to collaborate across other functions
• Strong problem solving and analytical skills

Personal Traits

• High attention to detail, ability to multi-task, and resourceful
• Self-motivated, proactive individual with a can-do attitude
• Action oriented and works well under pressure with minimal supervision
• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Exciting Benefits we offer: