Salesman – Shipping Services

Job Description

The Salesman – Shipping Services is responsible for promoting and selling Marhaba Auctions’ shipping and logistics solutions to both existing and potential customers.
This role requires a strong understanding of vehicle export procedures, international shipping operations, and customer service excellence.
The Salesman acts as a key liaison between customers, internal departments, and overseas partners—ensuring smooth, efficient, and professional handling of all shipment‑related processes.

Key Responsibilities

• Promote and sell Marhaba Auctions’ shipping, export, and logistics services to new and existing customers.
• Handle and respond to shipping inquiries, provide accurate quotations, and explain available services clearly and professionally.
• Maintain expert knowledge of international shipping lines, freight schedules, vessel routes, and relevant industry regulations.
• Coordinate closely with the operations, documentation, and logistics teams to ensure timely and accurate processing of all shipments.
• Update and maintain customer data, shipping details, and communications using the company’s CRM system.
• Prepare and issue invoices, shipping confirmations, schedules, and tracking updates to clients.
• Support customers throughout the vehicle export process, including auction releases, title management, customs documentation, payments, and shipment follow‑ups.
• Provide regular updates regarding shipment status, vessel schedules, and delivery timelines, including any possible delays.
• Communicate and coordinate with international agents, shipping partners, and logistics service providers to ensure operational consistency.
• Build and maintain long‑term client relationships to encourage repeat business and overall customer satisfaction.
• Respond promptly to customer calls, emails, and inquiries, ensuring professional and courteous communication at all times.
• Generate new sales leads, prepare proposals, and actively work towards achieving the company’s monthly and quarterly sales targets.
• Stay informed about market trends, competitor pricing, trade policies, and industry developments affecting international vehicle exports.
• Demonstrate solid knowledge of U.S. auto auctions (Copart, IAA, Manheim, etc.) and manage vehicle shipments from purchase to port delivery.
• Ensure full compliance with Marhaba Auctions’ operational standards, financial guidelines, and customer service policies.
• Collaborate effectively with Accounts, Customer Service, and Yard Operations to maintain seamless communication and service execution.

Required Skills and Qualifications

• Minimum 2–4 years of experience in shipping, logistics, freight forwarding, or vehicle export sales (preferably within the automotive or auction industry).
• Strong knowledge of shipping lines, ocean freight, documentation, and vehicle export procedures.
• Proficiency in MS Office (Word, Excel, Outlook) and CRM systems.
• Excellent communication, negotiation, and presentation skills.
• Ability to work under pressure, multitask, and meet strict sales and service deadlines.
• Strong customer‑service orientation and a professional, confident attitude.
• Proven ability to build and maintain long‑term client relationships.
• Team player with a positive outlook, integrity, and attention to detail.

Performance Indicators

• Achievement of sales targets and revenue growth.
• Customer satisfaction and service quality levels.
• Accuracy and timeliness of shipping documentation and follow‑up.
• Development of new business accounts and retention of existing clients.

Job Type: Full-time