Salon Manager

Job Summary

We are looking for an experienced and highly organized Remote Salon Manager to manage and grow our home-service salon business in Doha. As we currently operate without a physical salon, this role requires full remote coordination of staff, bookings, training, products, and service development.

We are seeking a proactive manager who understands the beauty industry, stays updated with trends, and can help improve services, team performance, and overall business growth. The ideal candidate is business-minded, detail-oriented, and capable of managing a home-service salon smoothly and professionally.

Key Responsibilities

1. Daily Operations Management

• Manage all daily bookings and scheduling for home-service appointments.
• Coordinate staff schedules, locations, and timing efficiently.
• Ensure smooth daily operations and resolve any issues quickly.
• Maintain service quality and professional standards.
• Ensure punctuality and proper client communication.

2. Team Management

• Supervise and manage beauty therapists and technicians remotely.
• Monitor attendance, performance, and service quality.
• Conduct regular staff follow-ups and performance reviews.
• Assist in hiring, onboarding, and training new staff.
• Maintain team discipline, professionalism, and motivation.

3. Training & Development

• Stay updated with latest beauty trends and techniques.
• Identify training needs for staff and recommend suitable courses.
• Research and arrange training from professional academies, brands, or trainers.
• Ensure team skills are always improving and aligned with market demand.
• Introduce new techniques that improve service quality and speed.

4. New Services & Business Improvement

• Research and suggest new trending services suitable for home-service salons.
• Recommend services that increase profit and attract clients.
• Develop service packages and offers.
• Monitor market trends and competitors in Doha.
• Suggest improvements to grow bookings and revenue.

5. Products & Supplier Management

• Identify and source high-quality professional products for home-service use.
• Research reliable suppliers and dealers in Qatar or internationally.
• Ensure products used are well-qualified and suitable for mobile service.
• Monitor product usage and recommend restocking.
• Suggest new product lines or retail opportunities.

6. Marketing & Growth Support

• Stay updated with salon marketing trends and social media trends.
• Suggest marketing ideas, packages, and promotions.
• Assist in planning offers, seasonal promotions, and collaborations.
• Support social media direction with service ideas and trends.
• Help increase client retention and new client bookings.

7. Customer Service

• Ensure high customer satisfaction and professional communication.
• Handle complaints or special requests professionally.
• Support VIP clients and regular clients.
• Maintain positive brand reputation.

8. Reporting & Business Support

• Track daily bookings, sales, and staff performance.
• Prepare weekly/monthly reports.
• Monitor expenses and service profitability.
• Support business growth planning with owner.

Requirement

• Experience as a salon manager or beauty operations manager.
• Strong knowledge of beauty services, trends, and products.
• Experience in home-service salons preferred.
• Ability to find training opportunities and new services.
• Good knowledge of suppliers and professional products.
• Strong organization and leadership skills.
• Ability to manage team remotely and independently.
• Familiar with social media and salon marketing trends.
• Based in Doha or familiar with the Doha market preferred.

Key Skills

• Organization & multitasking
• Team management
• Beauty industry knowledge
• Training coordination
• Product sourcing
• Marketing awareness
• Problem-solving
• Customer service

KPIs (Performance Indicators)

• Booking and sales growth
• Customer satisfaction
• Staff performance and punctuality
• New services implementation
• Training and team development
• Product quality and cost control
• Client retention and new clients

Job Types: Full-time, Contract
Contract length: 24 months

Pay: QAR5,000.00 - QAR6,000.00 per month

Ability to commute/relocate:

• Doha: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• salon manager: 5 years (Preferred)

Language:

• arabic and English (Preferred)