SAP Support Specialist

Key Responsibilities

• Install, configure, maintain, and support shopfloor devices (handheld terminals, industrial tablets, barcode scanners, label printers).
• Manage data flow between SAP and shopfloor devices, including barcode and labeling processes.
• Provide SAP production and warehouse process support on the shopfloor.
• Handle incident and request management using Helpdesk tools (e.g., ServiceNow, Jira), including prioritization and follow-up.
• Apply basic cybersecurity practices such as endpoint security, MFA, patch management, backup processes, and OT security awareness.
• Actively participate in project lifecycle activities including design, implementation, testing, documentation, and ongoing support.
• Provide 1st level SAP S/4HANA end-user support; coordinate with global/overseas 2nd level support teams for issue resolution, change management, testing, deployment, and authorization processes.
• Work closely with business users to analyze requirements and deliver practical, sustainable solutions.

Qualifications

• Bachelor’s degree in Computer Engineering, Electrical & Electronics Engineering, Industrial Engineering, Software Engineering, or related fields.
• Hands-on experience with shopfloor devices (handheld terminals, industrial tablets, barcode scanners, label printers).
• Basic network knowledge: TCP/IP, DHCP, DNS, VLAN, Wi-Fi (Cisco / Aruba knowledge is a plus).
• Experience with MDM solutions and Android Enterprise; certificate and identity management knowledge.
• Knowledge of SAP architecture and technologies (e.g., Fiori, ITS, CPI, Signavio, LeanIX).
• Experience in SAP and third-party system integrations.
• Good command of English (written and spoken).
• Strong communication, documentation, and problem-solving skills.