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S&C GN - CMT- Non-networks Consultant
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Roles & Responsibilities
Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.
From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices, with the following requirements:
§Deep expertise in one or more Telecom Domains
§Lead delivery of small to medium-size teams to deliver management consulting projects for global clients.
§Lead innovation transformation programs and process enablement for our clients
§Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on.
§Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community.
§Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas.
§Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables.
§Understand customer needs and translate them to business requirements, business process flows and functional requirements
§Experience to engage with stakeholders independently
§Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.
Skills required in one or more telecom areas
§Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash etc.
§Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas
§Cloud BSS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance. Good to have knowledge of tools like AWS, Azure, SFDC, etc.
§Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe
§Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale
§Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.
§Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne
§Certification profession in PSM/CSM/SAFe/ICP-ACC
Your Experience Counts
§MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience
§At least 1-15 years of progressive business and/or telecom and consulting experience
§Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows
§Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas
§Knowledge of telecom products across wireline, wireless and Enterprise domains
§eTOM certification is highly desirable
§Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills
§Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology etc.
§Experience in value architecting, business case preparation, value realization
§Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases
§Knowledge of design thinking workshops and innovation
§Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau
§Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage
§For Experienced candidates, experience of team Management – Coach and mentor team members in projects, on asset development, BDs and overall professional development
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