Scheduler, Radiology

Position Summary:

The Scheduler, Radiology supports patient access to imaging services by coordinating appointments, verifying required information, and facilitating clear communication between patients, technologists, and clinical departments. This role manages both in-person and phone-based scheduling requests, ensures accuracy of orders and registration details, and assists patients in understanding preparation requirements for imaging procedures. Working as part of a collaborative access and imaging team, the scheduler helps maintain efficient radiology operations while delivering professional, courteous service. Through attention to detail and consistent communication, this position contributes to a positive patient experience and well-organized imaging workflows.

Key Responsibilities:

• Schedule, reschedule, and cancel radiology appointments in person and by phone, ensuring accurate documentation of appointment status, no-shows, and cancellations.
• Verify patient demographics, insurance details, and service orders to ensure correct and complete information prior to imaging services.
• Provide clear instructions to patients regarding preparation requirements, arrival times, and follow-up needs for radiology procedures.
• Maintain accurate data entry in scheduling and electronic health record systems, supporting efficient workflow and communication with radiology staff.
• Greet and assist patients in waiting areas, offering courteous, timely support and addressing questions or concerns.
• Assist with general administrative tasks, including phone coverage, document preparation, scanning, and clerical support to ensure smooth departmental operations.

Licenses and Certifications Required:

• None required.

Education Requirements:

• High school diploma or equivalent strongly preferred.

Experience Requirements:

• Minimum of 6 months of clerical or administrative experience (medical office preferred).
• Experience with computer based scheduling or data systems required.
• Knowledge of medical terminology or coding preferred.
• Excellent communication and customer service skills required.

Special Skills or Training Requirements:

Exceptional interpersonal and communication skills. Strong attention to detail and organizational skills. Ability to multitask in a fastpaced environment while maintaining professionalism. Proficient with computer systems and office software. Demonstrates empathy, patience, and a service-oriented attitude.

Physical Requirements:

Ability to sit or stand for extended periods; occasional bending, reaching, or light lifting (up to 10 lbs). Frequent use of hands and wrists for typing and phone work. Continuous communication with patients and staff. Minimal exposure to occupational hazards (Category III – no expected exposure to bloodborne pathogens). Reasonable accommodations available as needed. The Scheduler, Radiology performs work primarily in an office or reception environment that involves prolonged sitting, frequent computer and phone use, and occasional standing or walking. The position may require light lifting of office materials or patient-related documents. Adequate vision, hearing, and manual dexterity are essential for accurate data entry, communication, and operation of office equipment.

Environmental Requirements:

This role functions in a radiology department setting with regular contact with patients, staff, and clinical information systems. The environment includes frequent interruptions, a fast-paced workflow, and the need to manage multiple tasks simultaneously. Although exposure to clinical hazards is minimal, the position requires adherence to confidentiality, privacy regulations, and Trinity Health information-security practices to protect patient information.