Scheduling Administrative Assistant

Position Summary

Are you looking for a fulfilling career as an Administrative Assistant with a company that has an awesome culture? Woodlake Medical is your place! Woodlake Medical is a privately owned medical-legal company that arranges Independent Medical Evaluations (IMEs). These are second opinion evaluations conducted as part of the workers' compensation, liability, and disability claims process. Woodlake is known for its staff that goes above and beyond, and for the fastest and most accurate delivery of services in the region. Applicants should understand we are not a medical clinic and we do not see patients.

We are looking for a self-starter that is detail-oriented and adaptable. Applicants must have a proven history of accuracy and attention to detail. The candidate that best fits this role will complete a variety of tasks including, but not limited to, phone calls, data entry, and general admin tasks.

This is a position in our scheduling department from 8am-5pm Monday-Friday, and is an in-office position. In the scheduling department, your primary responsibility is to assist with administrative database management and inbound/outbound phone calls within the Scheduling department to help facilitate the coordination of Independent Medical Exam (IME) appointments. The position requires an outgoing personality, uncanny attention to detail, and strong problem-solving and communication skills. This position requires adherence to established laws and regulations regarding confidentiality.

Key Duties and Responsibilities

• Staff our front desk
• Enter new referrals into database
• Call claimants to verify receipt of mailed notification letters and for appointment reminders
• Confirm and document claimant attendance after each IME appointment via follow-up phone calls and emails
• Answer and triage phones calls
• Arrange additional services as needed such as interpreter and/or transportation
• Complete cancellation and appointment no show protocols
• Process outgoing mail
• Monitor company e-mail

Position Requirements
The person we need to fill this position should have a genuine commitment to quality work, with a true desire to get the job done accurately and efficiently, in addition to possessing:

• A minimum of one (1) year data entry, database management, receptionist and business phone experience is preferred
• Excellent multitasking skills within a fast-paced environment
• Intermediate computer skills with experience
• Proven strength in attention to detail
• Excellent prioritization skills with a strong sense of urgency
• An energetic and clear speaking phone presence
• The ability to read, speak, write, and comprehend English; ability to follow oral and written instruction
• The ability to learn quickly and adapt to changing requirements
• The proven ability to work independently and understand the dynamics of a working team
• The ability to maintain confidentiality of claimant information
• Professionalism and a positive attitude
• A sense of humor and ability to inject fun into their work!

Working Conditions/Physical Demands

• While performing the duties of this job, the employee is regularly required (for the majority of the working day) to sit and make coordinated movements with both hands to scan paper records and for data entry on a keyboard.
• The ability to lift up to 10 pounds
• General office environment

Why Work For Woodlake?

At Woodlake, we are a tight-knit group of employees who work together extremely well and provide a very high level of service. Woodlake Medical is committed to sustaining employee happiness and work/life balance. We think having fun at work is as important as achieving serious success. We also have a casual dress code!

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Minnetonka, MN 55343 (Required)

Work Location: In person