Scheduling and Billing Coordinator (part-time)

Part-Time Scheduling & Billing Coordinator (part-time)
–Ideal for Career Re-Entry, College Students, or Those Seeking Part-Time Work

About the Role
We are seeking a reliable, detail-oriented Scheduling & Billing Coordinator to join our outpatient therapy practice. This position plays a key role in welcoming new clients, ensuring smooth scheduling, coordinating care, and supporting billing processes — Monday–Friday. This position is approximately 20-25 hours per week. This is an excellent opportunity for individuals returning to the workforce, college students with daytime availability, or anyone seeking steady part-time employment in a professional setting.

Key Responsibilities

Intake & Scheduling Duties

• Respond to new client inquiries by phone, email, or web form promptly, professionally, and compassionately.
• Schedule intake and follow-up appointments according to clinician availability, client preferences, and insurance coverage.
• Gather and accurately enter client demographic, clinical, and insurance information into the EHR system.
• Verify insurance eligibility and benefits before services; communicate financial responsibilities to clients.
• Ensure all intake paperwork and required documentation are completed before the first appointment.
• Manage provider calendars, rescheduling or filling cancellations to optimize service delivery.

Client Care Coordination Duties

• Serve as a supportive point of contact for clients throughout their care experience.
• Monitor attendance and follow up with clients who cancel, no-show, or need help engaging in services.
• Coordinate with internal and external providers to support continuity of care and referrals.
• Communicate client needs or concerns to the clinical team while maintaining confidentiality.
• Support quality-of-care initiatives and promote a trauma-informed, client-centered experience.

Billing & Administrative Duties

• Assist with collecting co-pays and outstanding balances; follow up on unpaid accounts.
• Submit billing-related documentation (e.g., encounter forms, superbills) to the billing team.
• Help resolve minor billing issues or discrepancies with the billing department.
• Provide basic billing support to clients, including clarifying insurance coverage and payment options.
• Maintain accurate records of billing communications and insurance documentation.

Qualifications

• High school diploma or equivalent required; Associate’s in healthcare or human services preferred.
• 1–2 years of experience in behavioral health, medical office, or customer service.
• Knowledge of EHR and scheduling systems.
• Experience with insurance verification and basic billing processes preferred.
• Excellent communication, organization, and multitasking skills.
• Compassionate, client-focused, and able to maintain confidentiality under HIPAA guidelines.

Position Details

• Part-time hours
• Supportive team environment with on-the-job training
• Ideal for career re-entry, students, or those seeking part-time professional work

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Retirement plan

Experience:

• Client scheduling: 1 year (Preferred)
• Medical billing: 1 year (Preferred)

Work Location: In person