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Scheduling Coordinator
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Position Summary
As a Service Coordinator, you will be the central hub for our service operations — managing the daily schedules of our field technicians, coordinating with clients, and ensuring work orders are accurate, timely, and properly documented. Your role is essential for maximizing technician productivity, maintaining customer satisfaction, and supporting smooth billing workflows.
Key Responsibilities:
- Dispatch and manage service technicians’ daily schedules based on real-time job progress and client needs.
- Respond to inbound client calls, assess their needs, and create/schedule work orders efficiently.
- Communicate with clients, technicians, and internal teams to provide updates, resolve scheduling conflicts, and ensure a seamless service experience.
- Prioritize and manage urgent service requests, adjusting technician assignments as needed to meet service-level agreements.
- Collaborate with Field Supervisors / Service Managers to ensure the feasibility of scheduled jobs, optimizing resource utilization.
- Review work orders daily; ensure all necessary details are captured before submitting for billing.
- Confirm that job folders and documentation (e.g., purchase orders, timecards) are returned promptly and organized.
- Review technician timecards to ensure hours are logged correctly and allocated to the right projects.
- Identify and propose improvements to scheduling, dispatch, and documentation processes to increase efficiency and reduce errors.
Required Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- High attention to detail and strong organizational abilities.
- Proven ability to manage time effectively and meet deadlines in a fast-paced environment.
- Strong problem-solving and analytical mindset.
- Ability to remain calm under pressure and adapt to changing priorities.
Educational / Experience Requirements:
- High school diploma or equivalent; additional education is a plus.
- Experience in dispatching, scheduling, or service coordination preferred.
- Experience with scheduling/field service software (e.g., Business Central, FSM tools) is highly advantageous.
- Familiarity with the geographic area and good map/navigation skills.
Physical Requirements:
- Prolonged periods sitting at a desk, working on a computer.
- Occasionally lift up to 15 pounds.
Why Join Us / Benefits (Customize):
- Competitive pay.
- Health, dental, and vision insurance.
- PTO / Paid holidays.
- 401(k) / Retirement benefits.
- Opportunities for professional growth in service operations.
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