School Receptionist

Key Responsibilities:

 Answer, screen, and forward incoming phone calls while providing information when

needed.

 Liaising, communicating, and nurturing enrolled family relationships

 Offer guidance and assistance to parents through the student registration and admission

process during the initial enquiry stage

 Assist with school tours when necessary

 Provide general clerical/administrative support e.g. updating student attendance registers

 Communicates with existing parents to ensure their concerns, complaints and compliments

feedback are handled effectively, efficiently and in a timely manner, escalating to relevant

SLT members when necessary and scheduling touch base meetings as required.

 Communicates with existing parents, handling queries and being the liaison between other

school personnel and departments.

 Coordinate parent/community events in order to engage parents in school activities and

celebrations.

 Assisting in the Induction process via introduction by welcome packs and regular touch base

calls

 Acting as first point of contact for all parental complaints by monitoring, following up and

escalating concerns as required.

Qualifications & Experience:

 High school diploma or equivalent; additional training in office administration or customer

service is desirable

 Experience working within an educational setting, and familiarity of the British education

system is desirable.

 Previous experience working in the hospitality industry is desirable, but not necessary.

 Excellent interpersonal and communication skills, proficiency in office software, and the

ability to multitask efficiently.