Sea Logistics Customer Care Specialist (Import)

Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

• Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
• Processing customer inquiries and preparing offers
• Control of order processing from order acceptance to document verification to the completion of the shipment
• Integration and maintenance of customer data as well as creation of reports for the analysis and optimization of our services
• Close cooperation with the operational departments, sales and carriers
• Expansion of the portfolio of our existing customers, development of new business and acquisition of customers

• Completed training as a freight forwarding and logistics services clerk or comparable qualification
• First professional experience in customer service, ideally in transport and forwarding
• Confident handling of MS Office programs
• Independent, team-oriented and service-oriented working style
• Confident appearance, strong communication skills as well as a high level of service and customer orientation
• Fluent in Turkish and good written and spoken English skills

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At Kuehne+Nagel you are always part of a team, but still have control over how you arrange your own work and your own way of achieving success. Present your customers with the products and services of a company that is the global market leader in logistics in many sectors. In return we offer a wide range of continuing professional development opportunities.