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Description

Pay Grade: G

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Who We Are. We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing for and responding to disasters.

What We Offer. As a member of the DPH team, you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role, you will contribute to protecting lives while enjoying a wide range of benefits.

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play.
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
• Work with a Dynamic and Diverse Team – Collaborate with employees who share ideas and leverage collective strengths.
• Achieve Career Longevity – Take advantage of opportunities for learning and development that support a long-term career.
• Take Part in a Hands-on Working Culture – Work in a unique culture of active engagement and problem-solving, no matter your role.
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like yourself.

Job Responsibilities

3 POSITIONS AVAILABLE

Under the supervision of the Constituent Services Supervisor, this position is responsible for ensuring the accuracy, compliance, and integrity of vital records transactions within the Records Management Unit. Duties include reviewing and processing requests, verifying identification and supporting documentation, conducting record searches within the vital events registration system, and performing quality reviews to ensure adherence to Georgia vital records laws and agency procedures. The position provides professional customer service by responding to constituent inquiries, resolving issues, and coordinating complex requests such as adoptions, amendments, and court orders in accordance with established policies and timelines.

Job Responsibilities:

• Review and verify constituent identification and supporting documentation to ensure eligibility and compliance for processing vital records requests.
• Conduct comprehensive record searches within the vital events registration system to locate and validate vital event information.
• Respond to constituent inquiries and resolve complaints related to all types of vital records requests, ensuring courteous and efficient customer service.
• Evaluate submitted requests for accuracy and completeness, ensuring all required documentation is included before processing.
• Perform general administrative and clerical tasks, including photocopying, filing, scanning, and accurate data entry into relevant systems.
• Conduct daily quality control reviews of processed orders and issued certificates to confirm accuracy, completeness, and adherence to governing statutes and agency policies.
• Prepare, issue, and mail certified copies of vital records to constituents in accordance with established procedures.
• Route complex requests such as adoptions, court orders, amendments, or delayed birth filings to the Records Management team, communicating processing timeframes and next steps to constituents.
• Receive and process all incoming mail and online vital records requests in a timely and secure manner.
• Perform additional related duties as assigned to support operational efficiency and service delivery.

Minimum Qualifications

High school diploma/GED and completion of 90 quarter hours (60 semester hours) at an accredited college or university;
or
One (1) year of experience in a customer service setting communicating information;
or
One (1) year of experience required at the lower level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications:

• Associate degree in a relevant field of study with direct applicability to the duties of the position or five years of related experience.
• Exceptional attention to detail.
• Good analytical, organizational, and time management skills
• Prior experience in quality assurance or quality control role.
• Must be proficient with Microsoft Office products (e.g., Word, Excel) Ability to be flexible to handle multiple priorities
• Strong written and verbal communication skills
• Excellent analytical and problem-solving skills
• Strong understanding of SOVR quality standards and methodologies, policies and practices.

Additional Information

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email DPH-HR@dph.ga.gov.

DPH is an Equal Opportunity Employer

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.