account executive (email specialist) Jobs in Atlanta

account executive (email specialist)

legal executive assistant Jobs in Atlanta

legal executive assistant

marketing associate

account executive email specialist

Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
 Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
 At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
 
The Role: 
Sinch is seeking a highly motivated and experienced Enterprise Email Seller to join our Growth Team in North America. Focused on expanding existing relationships within named accounts, this role is crucial for driving revenue growth by selling Sinch's email solutions to strategic enterprise clients. You will be responsible for identifying and capitalizing on upsell and cross-sell opportunities, building even stronger partnerships with key decision-makers, and ensuring maximum client retention and satisfaction. This role requires a disciplined approach to sales, utilizing a proven sales methodology such as MEDDPICC to ensure consistent, predictable results.
 
Responsibilities:: 
<ul>
<li>Named Account Expansion: Develop and execute strategic account plans to expand Sinch's email footprint within assigned named accounts, leveraging a structured sales methodology.</li>
<li>Upsell & Cross-sell Opportunities: Identify and qualify upsell and cross-sell opportunities within existing client relationships, proactively recommending solutions that address their evolving business needs.</li>
<li>Needs Analysis & Solution Development (Account-Specific): Conduct in-depth needs analysis to understand the specific business objectives of each named account and develop customized email marketing solutions that align with their strategic goals.</li>
<li>Sales Presentations & Demonstrations (Tailored): Deliver highly tailored sales presentations and product demonstrations that showcase the value of Sinch's email platform within the context of the client's existing Sinch solutions.</li>
<li>Proposal Development & Negotiation: Develop and present compelling proposals, negotiate pricing and terms, and close expansion deals within established guidelines, rigorously applying the chosen sales methodology.</li>
<li>Relationship Management (Strategic): Build and maintain deep, strategic relationships with key decision-makers within named accounts, acting as a trusted advisor and partner.</li>
<li>Sales Forecasting & Reporting (Account-Focused): Accurately forecast sales pipeline, track sales activities, and provide regular reports to management, focused on expansion opportunities within named accounts, with clear documentation of MEDDPICC milestones.</li>
<li>Market Intelligence (Account-Specific): Stay up-to-date on industry trends, competitive landscape, and emerging technologies relevant to assigned named accounts.</li>
<li>Collaboration: Collaborate effectively with internal teams, including sales engineering, marketing, and customer success, to ensure seamless client onboarding, ongoing support, and maximum client retention within named accounts.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor's degree in Business Administration, Marketing, or a related field.</li>
<li>Minimum of 5 years of experience in enterprise sales, with a focus on expanding existing accounts.</li>
<li>Must have experience selling email marketing solutions or related SaaS products including email.</li>
<li>Proven track record of consistently exceeding sales targets within a named account sales model.</li>
<li>Strong understanding and practical application of a structured sales methodology such as MEDDPICC, Command of the Message, or similar.</li>
<li>Deep understanding of email marketing principles, best practices, and industry trends.</li>
<li>Exceptional communication, presentation, and negotiation skills.</li>
<li>Demonstrated ability to build and maintain deep, strategic relationships with key decision-makers within complex enterprise organizations.</li>
<li>Excellent organizational and time management skills.</li>
<li>Self-motivated, results-oriented, and able to thrive in a fast-paced environment.</li>
<li>Experience with Salesforce or other CRM platforms.</li>
</ul>
Benefits: 
<ul>
<li>STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.</li>
<li>CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.</li>
<li>SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.</li>
<li>TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.</li>
<li>PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.</li>
<li>WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.</li>
<li>MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.</li>
</ul>
The annual starting salary ranges from $115,000.00 - $125,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This position is eligible for commissions in accordance with the terms of the Company’s plan. Commissions for this position are based on performance. This role will be accepting applications until October 6th, 2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Account Executive (Email Specialist)

Venuiti Solutions

Job Description &ndash; Digital Marketing &amp; Web Analytics SpecialistPosition OverviewThe Digital Marketing &amp; Web Analytics Specialist plays a hands-on, technical, and analytical role in driving marketing performance across paid media, email/marketing automation, SEO, and analytics. This role combines precision in execution with strategic thinking&mdash;ensuring campaigns are built accurately, tagged correctly, tested thoroughly, and analyzed for actionable insights.This position requires a data-driven mindset, strong problem-solving skills, and the ability to connect tactical actions with broader marketing goals. You will be expected to interpret complex datasets, uncover the &ldquo;why&rdquo; behind performance trends, and make strategic recommendations that improve outcomes. As a critical thinker, you will proactively identify opportunities, address potential risks, and guide decision-making through a blend of technical expertise and marketing insight.Key Responsibilities &amp; Time Allocation1. Analytics &ndash; 25%<ul><li>Configure, maintain, and QA tracking tags and conversion actions across various platforms (e.g., Kentico, other CMS environments, analytics tools).</li><li>Perform simple code updates to support campaign tracking and reporting accuracy.</li><li>Build and maintain dashboards (e.g., Looker Studio) with clear, actionable visualizations.</li><li>Deliver recurring reporting presentations with meaningful insights, context, and recommendations.</li><li>Apply critical thinking to identify trends, anomalies, and potential performance drivers.</li><li>Conduct QA/testing of all tracking implementations prior to launch.</li></ul>2. Paid Media &ndash; 20%<ul><li>Write and develop ad copy and creative for search, display, and retargeting campaigns.</li><li>Configure retargeting audiences and campaign parameters.</li><li>Implement A/B and multivariate tests using platforms such as Google Ads, Optimizely, or Clarity.</li><li>Monitor and optimize campaigns against KPIs using both tactical adjustments and strategic insights.</li><li>Apply analytical thinking to identify underperforming elements and recommend data-backed improvements.</li></ul>3. Email &amp; Marketing Automation &ndash; 30%<ul><li>Design image assets and create on-brand email layouts.</li><li>Configure, test, and deploy email campaigns in Mailchimp or equivalent tools.</li><li>Consult on CRM/Marketing Automation process improvements.</li><li>Configure and maintain engagement studio workflows or other marketing automations.</li><li>Implement tagging and basic code adjustments for email tracking and personalization.</li><li>Apply a strategic approach to audience segmentation, personalization, and workflow automation.</li><li>QA/test all emails, automations, and audience segments before send.</li></ul>4. Design &ndash; 10%<ul><li>Create wireframes for web projects and collaborate with developers for implementation.</li><li>QA/test design elements for usability, responsiveness, and functionality before launch.</li><li>Think critically about user experience and propose refinements that support conversion goals.</li></ul>5. SEO &ndash; 15%<ul><li>Conduct SEO data analysis using tools like Semrush and Google Search Console.</li><li>Develop technical SEO recommendations and monitor implementation.</li><li>Use analytical skills to identify high-value optimization opportunities.</li><li>QA/test applied SEO changes to ensure accuracy and track performance impact.</li></ul>Skills &amp; Qualifications<ul><li>Strong analytical and problem-solving skills with the ability to turn complex data into clear, actionable strategies.</li><li>Proven critical thinking skills, able to assess multiple factors before recommending a course of action.</li><li>Strategic mindset&mdash;capable of aligning executional work with overarching marketing and business objectives.</li><li>Deep understanding of web analytics, tagging, and tracking best practices.</li><li>Proficiency in Google Analytics 4, Looker Studio, and tag management systems.</li><li>Experience with A/B testing platforms (Optimizely, Clarity) and paid media channels.</li><li>Proficiency in email platforms (e.g., Mailchimp) and CRM/Marketing Automation tools.</li><li>Basic HTML/CSS skills for implementing tags, tracking, and template adjustments.</li><li>Excellent QA/testing mindset with a focus on accuracy and functionality.</li><li>Strong communication skills and ability to present data-driven insights to stakeholders.</li></ul>Job Types: Full-time, ContractPay: Up to $35.00 per hourApplication Question(s):<ul><li>Do you require sponsorship? </li></ul>Ability to Commute:<ul><li>Atlanta, GA 30303 (Required)</li></ul>Work Location: In person

Web Analytics Specialist - Digital Marketing

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
The Director - Acquiring Account Management is key role in the U.S. market as we continue to expand merchant acceptance and the utilization of Mastercard products and services to the acceptance community. This individual will manage a segment of integrated commerce platforms and payment acceptors. 
 
 
 
 
Role: 
 
This role will be a combination of account management and business development - with a primary focus on driving revenue by ensuring the full utilization of Mastercard products and services within assigned accounts.
 
 
Identify opportunities for increased penetration and utilization of Mastercard products and services across the assigned accounts and develop corresponding account engagement plans and account strategy to deliver on in year Services targets 
Sell and optimize the usage of Mastercard Products and Services within assigned accounts 
Leverage strong relationships with C-suite executives across the managed account base to achieve strategic Mastercard priorities and deepen the client/Mastercard partnership 
Managing client escalations and addressing client concerns in a proactive and timely manner 
Coordinate business/partnership development efforts with appropriate Mastercard business partners in Global Products &amp; Solutions, Mastercard Technologies, Law &amp; Franchise Integrity, Risk Management, etc., to ensure cross-functional alignment and maximum support for managed customers. 
 
 
About You 
 
Experience working at a leading fintech, platform, or payments company 
Proven track record of selling enterprise or platform solutions and exceeding targets 
Experience in managing complex partnerships in a fast-moving technology environment 
Strong analytical skills with the ability to develop compelling business cases and ROI analyses. 
Collaborative mindset with the ability to work effectively across teams. 
Deep understanding of the payments ecosystem and familiarity with both the incumbents and new entrants in the space 
Innovative and adaptable, with a keen interest in industry trends and advancements. 
Location &ndash; New York or Atlanta (Hybrid) 
 
 
Join us in driving the next phase of growth and innovation at Mastercard. Apply today to become a key player in advancing our strategic business goals.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
Atlanta, Georgia: $143,000 - $229,000 USD
New York City, New York: $172,000 - $275,000 USD
Purchase, New York: $164,000 - $263,000 USD</div>

Director, Account Management

Allied Digital Services, LLC

Job SummaryA &ldquo;Branch Support Specialist&rdquo; is responsible for providing technical support for hardware and software issues and requests to End Users at branch locations. The Branch Support Specialist possesses a diverse skill set that includes providing frontline hardware and software technical support, local project coordination and delivery, escalation support for major Incidents, and collaborating cross-functionally with Network Services and Escalation teams to resolve complex issues locally.Branch Support Specialists can be on-site dedicated to a branch location or dispatched to a branch location based on expertise and proximity to the site needing support.Responsibilities<ul><li>Software installation.</li><li>Troubleshoot, repair, and maintain software applications &amp; infrastructure.</li><li>Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications.</li><li>Provide support for operating system drivers, software and firmware.</li><li>Provide support to users for home connection and work from home set up &ndash; laptop or personal laptop + virtual machine.</li><li>Ensure that policies and procedures are followed, communicated, and adhered to.</li><li>Create and maintain support documentation.</li><li>Interacting with other support groups (local and global) within the firm across multiple platforms.</li><li>Record and manage all Incidents and requests in ticket-tracking system.</li><li>Proactively inform management of trends, significant problems and expected delays.</li><li>On-call &ndash; Participate in rotating schedule providing afterhours and weekend support.</li><li>Take initiative to stay current on technology and participate in training programs.</li><li>Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc</li></ul>Required Qualifications:<ul><li>On-site Branch Support Specialists in Metro Campuses will be required to support all buildings within a Metro Campus.</li><li>Bachelor&rsquo;s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education</li><li>IT Support experience with a Financial Services or Brokerage Firm preferred.</li><li>Strong organizational skills &ndash; the ability to effectively manage multiple tasks simultaneously.</li><li>Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution.</li><li>Experience with Microsoft Office products, and general office computing tools.</li><li>Excellent communication, interpersonal and customer care skills.</li></ul>Work Environment:<ul><li>Typically based in an office environment with the potential for occasional on-site visits to user locations.</li><li>May involve working outside of regular business hours to support critical incidents.</li></ul>Join us in this exciting opportunity to contribute to our IT operations while developing your skills in a supportive environment. We look forward to your application!Job Type: Full-timePay: $22.00 - $24.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

IT Desktop Technician, Branch Support Specialist

Eurest

<div>Position Title: Executive Chef Delta ATL Tech Ops Cafe
Pay Grade: 11
Reports To:
Salary: $75,000
Other Forms of Compensation: 
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies - in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest. 
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the &lsquo;job search&rsquo; in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on &lsquo;referral tracking.&rsquo; For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.
<div><div><div><h2 class="jobSectionHeader">Job Summary</h2>
</div><div>
Job Summary:
This is a Great Opportunity to join a great company. We are seeking a growth minded Chef Manager for our growing business. In this role you will be responsible for the success of both the culinary and food service operation.
Key Responsibilities:
<ul><li>Full culinary management of food service operation to include inventory, ordering and receiving</li><li>
Knowledge of P&amp;L accountability and contract-managed service experience is desirable</li><li>
Proficient in menu development, cost controls, purchasing and inventory with a focus on sourcing and utilizing local food products</li><li>
Possesses a passion for sustainability</li></ul>
Preferred Qualifications:
<ul><li>Must have a working knowledge of HACCP</li><li>
Three years of culinary management experience in contract foodservice, fine dining setting, or restaurant with inventory and purchasing knowledge and control</li><li>
Extensive knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation</li><li>
Experience with exposition cooking needed</li><li>
Knowledge of P&amp;L accountability and contract-managed service experience is desirable</li><li>
ServSafe certified is a plus</li></ul>
</div></div></div>Apply to Eurest today!
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story 
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Eurest are offered many fantastic benefits.<ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Paid Time Off</li><li>
Holiday Time Off (varies by site/state)</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li><li>
Paid Parental Leave</li><li>
Personal Leave</li></ul> 
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.</div>

Executive Chef

Brown Bag Marketing

Brown Bag Marketing is an Atlanta Digital Marketing Agency that combines future-focused strategy with expert execution across traditional and modern marketing channels. The agency offers innovative solutions to help drive growth and convert leads, with a team of specialists spanning development, copywriting, design, CRM, social media, paid advertising, and photo/video. We are located in Sandy Springs and are in the office at least 2 - 3 days per week.Role Description &amp; Responsibilities:As a Digital Marketing Specialist, you will be a key Digital Marketing Operations team member. This role encompasses executing, optimizing, and analyzing multi-channel digital marketing campaigns. In addition, you will be involved in paid media, marketing automation tools (HubSpot, Salesforce), and SEO. The ideal candidate will have some experience in digital marketing and a good understanding of marketing automation, operational processes, and marketing channels.Desired Experience: Recent college grad - 1 year of experience*Desired Qualifications:<ul><li>Digital Marketing skills and background knowledge</li><li>Strong communication and presentation skills</li><li>Ability to implement digital marketing campaigns</li><li>Knowledge of SEO and SEM practices</li><li>Experience with email marketing and lead generation tools</li><li>Analytical and critical-thinking skills</li><li>Strong organizational skills and productivity levels</li><li>Bachelor's degree in Marketing, Advertising, or related field</li><li>Feeling comfortable with numbers and being naturally curious about the data behind the analytics is essential</li></ul>Desired Certifications:<ul><li>Google certifications preferred (such as Google Analytics 4, Google Search Ads, Google Display Ads, etc.)</li><li>SEO certifications preferred (such as SEMRush or Ahrefs)</li><li>CRM certifications preferred (such as HubSpot, Salesforce, Marketo, etc.)</li></ul>*Recent graduates are encouraged to apply if the desired experience level has been met through internships and/or classroom projects.Job Type: Full-timePay: $55,000.00 - $65,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Atlanta, GA 30328 (Required)</li></ul>Work Location: Hybrid remote in Atlanta, GA 30328

Digital Marketing Associate

NICE Actimize

<div><div>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</div><div>

So, what&rsquo;s the role all about?

NiCE is seeking a Customer Success Manager, VRS to join our VRS Public Safety team. As a member of the Value Realization Services team, you will be responsible for ensuring that customers fully realize the value of NiCE&rsquo;s cloud-based Evidencentral digital evidence management platform, by actively guiding them through the business process transformation associated with the technology adoption process, and regularly monitoring key metrics that demonstrate adoption and usage , while proactively identifying, prioritizing and addressing any potential roadblocks that impact successful adoption and usage.

NiCE&rsquo;s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give a single view of the truth, enabling public safety and justice agencies to do what they do better &ndash; whether it&rsquo;s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NiCE also helps everyone work better together, so justice flows more smoothly, from incident to court.

How will you make an impact?
<ul>
<li>Serving as the primary customer contact and advocate for the post-sales customer journey for identified accounts</li>
<li>Building and executing an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, roadmap reviews and account planning sessions.</li>
<li>Running regular, proactive meetings and other communications with each client. Keeps meticulous records, and is accountable for internal and external follow-through (leveraging resources and associated teams at NiCE)</li>
<li>Accountable for driving customer adoption of Evidencentral as measured by consumption of services according to contracted amount, usage rates, and NPS/CSAT</li>
<li>Driving customer adoption and consumption by educating customer on how to internally promote the use of Evidencentral, identifying and prioritizing critical use cases and applying critical features, driving expansion, then monitoring consumption usage</li>
<li>Connecting the value realized by customers to the vision they embraced when NiCE solutions were selected through initial workshop/consulting engagements</li>
<li>Leveraging internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.</li>
<li>Identifying blockers for adoption and consumption and finds solutions by collaborating with clients and cross-functional Public Safety and Justice teams.</li>
<li>Syncing and collaborates with other Value Realization Services Managers to share and leverage insights across all customer accounts</li>
<li>Actively farms existing account base to identify upsell and cross-sell opportunities.</li>
<li>Providing valuable account information and insight to sales team to fuel the sales engine, and to help refine go-to-market approach, thus influencing both upsales and new sales.</li>
<li>Leading the renewal and expansion of subscription services for assigned accounts, works with sales through NiCE&rsquo;s admin process</li>
</ul>
Have you got what it takes?
<ul><li>Bachelor&rsquo;s degree required</li>
<li>2+ years&rsquo; experience in account/client relationship management. Will consider four years successful teaching background at the high school or college level</li>
<li>User application training experience is desirable</li>
<li>Operational process re-engineering experience is desirable</li>
<li>Excellent organizational and multi-tasking skills, ability to remain calm under pressure and &lsquo;think on one&rsquo;s feet&rsquo;</li>
<li>Exceptional interpersonal, listening, written and verbal communication skills are a must.</li>
<li>Exceptional presentation skills and ability to create organized and thoughtful presentations</li>
<li>Ability to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions</li>
<li>Ability to lead and motivate, develop clear and creative solutions and manage multiple initiatives simultaneously.</li>
<li>Comfortable dealing with complex customer relationships, decision processes and competing agendas.</li>
<li>Proven track record of successfully building and nurturing client relationships.</li>
<li>Superior critical thinking, decision making and problem-solving skills.</li>
<li>Ability to travel up to 25% within the US</li></ul> 


What&rsquo;s in it for you?

Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 


Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8580 
Reporting into: Director, Customer Success, VRS 
Role Type: Individual Contributor</div><div>
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</div></div>

Customer Success Manager

Explore 77+ Account executive email specialist in Atlanta this September. Find roles across top companies and apply now to boost your career.