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account management team lead

ZIWO

<div>
 📍
 
 Location:
 
 The Greek Campus - Downtown - Cairo - Egypt | 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Account Management | 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and strategic
 
 Account Management Team Lead
 
 to oversee ZIWO&rsquo;s customer portfolio in Egypt and other regions. In this role, you will manage a team of Junior Account Managers, drive revenue growth through retention and upselling, oversee complex client escalations, and ensure exceptional account performance. You will also support the Head of Account Management in executing regional and global strategies to enhance client engagement and deliver outstanding service.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Own, manage, and grow a portfolio of accounts across Egypt and additional assigned regions
 </li>
 <li>
 Lead, coach, and mentor a team of Junior Account Managers handling small global accounts
 </li>
 <li>
 Develop and execute cross-sell and up-sell strategies to increase revenue
 </li>
 <li>
 Conduct coaching sessions, pipeline reviews, and provide ongoing performance feedback
 </li>
 <li>
 Monitor account health, usage patterns, and collaborate with the Revenue Growth Analyst for insights
 </li>
 <li>
 Act as the escalation point for high-risk or complex client issues
 </li>
 <li>
 Ensure team KPIs are achieved across retention, engagement, adoption, and revenue targets
 </li>
 <li>
 Work closely with Sales, Customer Success, and Product teams to align on client growth and satisfaction
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, IT, or a related field
 </li>
 <li>
 4&ndash;6 years of experience in Account Management, Customer Success, or client-facing roles
 </li>
 <li>
 Minimum 2 years in a leadership or supervisory role
 </li>
 <li>
 Proven track record in revenue growth, retention, and cross/upselling
 </li>
 <li>
 Experience managing enterprise-level accounts is highly preferred
 </li>
 <li>
 Proficiency in CRM systems (HubSpot, Salesforce, or similar)
 </li>
 <li>
 Strong analytical skills to interpret account health, data trends, and revenue insights
 </li>
 <li>
 Understanding of SaaS, cloud technologies, or contact center solutions
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills
 </li>
 <li>
 Strong follow-up discipline, customer-centric mindset, and problem-solving abilities
 </li>
 <li>
 Ability to manage pressure, handle escalations, and drive team performance
 </li>
 <li>
 English is mandatory; French is a significant advantage
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Opportunity to lead and grow a high-performing account management team
 </li>
 <li>
 Be part of a fast-paced, innovative SaaS company reshaping customer communication in the MENA region
 </li>
 <li>
 Cross-functional exposure working closely with Sales, CS, and Product teams
 </li>
 <li>
 Clear leadership career pathway and continuous learning opportunities
 </li>
 <li>
 Salaries paid in USD
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Account Management Team Lead

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership
 
 
 
 <ul>
 <li>
 Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
 </li>
 <li>
 Manage performance, KPIs, and SLA delivery across all regions.
 
 
 </li>
 </ul>
 
 Onboarding Operations
 
 
 
 <ul>
 <li>
 Ensure fast and accurate activation of new partners.
 </li>
 <li>
 Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.
 
 
 </li>
 </ul>
 
 Restaurant Operations
 
 
 
 <ul>
 <li>
 Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
 </li>
 <li>
 Improve NPS and activation quality.
 
 
 </li>
 </ul>
 
 Inventory Management
 
 
 
 <ul>
 <li>
 Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
 </li>
 <li>
 Oversee end-of-deal collection and reduce faulty stock issues.
 
 
 </li>
 </ul>
 
 Admin Account Management
 
 
 
 <ul>
 <li>
 Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
 </li>
 <li>
 Support Account Managers teams with accurate and timely backend operations.
 
 
 </li>
 </ul>
 
 Operational Excellence
 
 
 
 <ul>
 <li>
 Standardize SOPs and centralize processes across markets.
 </li>
 <li>
 Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
 </li>
 <li>
 Ensure strong cross-functional alignment with logistics, finance, sales, and training.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience in Sales Ops, Vendor Ops, or similar.
 </li>
 <li>
 Strong people management skills with experience leading large teams.
 </li>
 <li>
 Excellent analytical, problem-solving, and process improvement capabilities.
 </li>
 <li>
 Ability to manage high-volume operations in a fast-paced environment.
 </li>
 </ul>
</div>

Assistant Manager Sales Operations

Al-Mansour Automotive

<div>
 
 
 The Opportunity:
 
 
 
 
 
 
 We are looking for an experienced and results-driven HR Business Partner to join our growing team. In this pivotal role, you will be a strategic partner to our business units, helping to drive our talent agenda and foster a high-performance culture. If you are passionate about HR and have a proven track record in talent management, talent acquisition, performance management, and account management, we encourage you to apply!
 
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Talent Management: Partner with leaders to develop and implement effective talent strategies, including succession planning, career development, and employee engagement initiatives.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Talent Acquisition: Lead and support recruitment efforts, from sourcing and interviewing to onboarding, ensuring we attract and retain top talent for our automotive operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Performance Management: Drive the performance management cycle, providing guidance and support to managers on goal setting, feedback, performance reviews, and development plans.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Account Management: Serve as a trusted HR advisor and primary point of contact for assigned business units, understanding their unique needs and providing tailored HR solutions.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coach and advise leaders on a variety of HR topics, including employee relations, organizational design, and change management.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Analyze HR metrics and data to identify trends and recommend solutions that improve business outcomes.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What You'll Bring:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in human resources, Business Administration, or a related field.
 </li>
 <li>
 5-7 years of progressive HR experience, preferably within the automotive industry or a fast-paced environment.
 </li>
 <li>
 Demonstrated expertise in Talent Management, including employee development, engagement, and retention strategies.
 </li>
 <li>
 Proven success in Talent Acquisition, with experience recruiting for diverse roles.
 </li>
 <li>
 Strong background in Performance Management, including designing and implementing performance review processes.
 </li>
 <li>
 Excellent Account Management skills, with the ability to build strong relationships and influence stakeholders at all levels.
 </li>
 <li>
 Exceptional communication (verbal and written), interpersonal, and presentation skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Ability to work independently and collaboratively in a dynamic environment
 </li>
 </ul>
 
 
</div>

Talent Management Partner

Orion Valley

<div>
 We are seeking an experienced Software Delivery Project Manager to lead the planning, execution, and successful delivery to our CLIENTS of automation initiatives across the organization. The ideal candidate should have strong experience and proven track record in driving digital transformation and process optimization.
 
 
 
 Responsibilities
 
 
 
 The Project Manager is responsible for:
 
 
 <ul>
 <li>
 Lead end-to-end management of software (automation) projects from planning to deployment and post-implementation support.
 </li>
 <li>
 Collaborate with business stakeholders to identify, prioritize, and assess processes suitable for automation.
 </li>
 <li>
 Define project scope, goals, deliverables, timelines, and resource plans in alignment with business objectives.
 </li>
 <li>
 Ensure projects meet deadlines, stay within budget, and fulfill stakeholder requirements.
 </li>
 <li>
 Coordinate between business analysts, developers, solution architects, and IT teams to ensure smooth project execution.
 </li>
 <li>
 Monitor project progress, manage risks and issues, and ensure timely delivery within budget and scope.
 </li>
 <li>
 Establish governance frameworks, standards, and best practices for automation delivery and change management.
 </li>
 <li>
 Track KPIs and performance metrics to measure automation benefits and ROI.
 </li>
 <li>
 Manage vendor relationships and oversee external implementation partners when applicable.
 </li>
 <li>
 Promote automation awareness and adoption across business units.
 
 
 </li>
 </ul>
 
 Must Have
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, Information Technology, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 PMP, PRINCE2, or Agile/Scrum certification is a must.
 </li>
 <li>
 Minimum 5 years of project management experience, with at least 2&ndash;3 years leading intelligent automation initiatives.
 </li>
 <li>
 Good knowledge of RPA, AI tools and workflow automation platforms.
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills.
 </li>
 <li>
 Proven ability to manage multiple projects and cross-functional teams in a fast-paced environment.
 </li>
 <li>
 Analytical mindset with strong problem-solving and decision-making abilities.
 </li>
 <li>
 Excellent English language spoken is a must.
 
 
 </li>
 </ul>
 
 Job Complexity
 
 
 
 Personal Evolution:
 
 
 Variability of the Job: December 2025
 
 
 
 Job Security
 
 
 
 Overachieving Possibilities:
 
 
 
 Team / Company Size
 
 
 
 10 / 70 people
 
 
 
 Avg Deal Size
 
 
 
 Sales Cycle:
 
 
 
 Company Growth
 
 
 
 50% YoY
 
 
 
 Company Maturity
 
 
 
 Profitable
 
 
 
 Benefits
 
 
 
 Healthcare, dental, vision, life insurance, Flexible Spending Account (FSA), Health Savings Account (HSA)
 
 
 PTOs
 
 
 Vacation, Sick, and paid leaves
 
 
 Save on commute
 
 
 Annual flight tickets to homcountry
 
 
 Discount Programs
 
 
 Brand-name product and services in categories like travel, electronics, health, fitness, cellular, and more
</div>

Project Manager

51Talk

<div>
 
 🌟
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.
 </li>
 <li>
 Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.
 </li>
 <li>
 Develop and execute strategies to generate new referral leads and improve conversion rates.
 </li>
 <li>
 Monitor performance data, analyze trends, and design action plans for continuous improvement.
 </li>
 <li>
 Collaborate with senior management to align operational goals with overall business objectives.
 </li>
 <li>
 Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 At least
 
 5 years of experience
 
 in Customer Success, Account Management, or Education-related roles, including
 
 1+ year in a managerial position
 
 .
 </li>
 <li>
 Strong command of
 
 English and Arabic
 
 , both written and spoken.
 </li>
 <li>
 Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).
 </li>
 <li>
 Excellent leadership, coaching, and interpersonal skills.
 </li>
 <li>
 Data-driven mindset, with strong analytical and problem-solving abilities.
 </li>
 <li>
 Highly adaptable and thrives in a fast-paced, evolving environment.
 </li>
 </ul>
 <li>
 </li>
 
 
</div>

Customer Service Manager

DHL Express

<div>
 
 Role Purpose:
 
 
 
 The Key Account Manager (KAM) is responsible for driving revenue and profitability from a portfolio of Key/strategic customers. This role focuses on consultative selling, account development, and delivering exceptional customer experience while representing DHL Express Egypt as a trusted logistics partner.
 
 
 
 Key Responsibilities:
 
 
 
 
 Account Development &amp; Growth / Acquisition:
 
 
 
 
 <ul>
 <li>
 Always act as an ambassador for DHL and attend to customer needs in a professional, friendly and courteous manner
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers
 </li>
 <li>
 Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
 </li>
 <li>
 Manage and develop a specific group of customers with the objective of continuous growth across all products Manage, Maintain and improve the customer&rsquo;s business profitability
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Build and maintain multi-level relationships with key decision-makers.
 </li>
 <li>
 Conduct quarterly business reviews to assess performance and identify growth opportunities.
 </li>
 <li>
 Ensure timely resolution of service issues through coordination with internal teams.
 
 
 
 </li>
 </ul>
 
 Market &amp; Competitive Analysis
 
 
 
 
 <ul>
 <li>
 Monitor competitor activities and market trends.
 </li>
 <li>
 Design strategies to defend and grow market share.
 
 
 
 </li>
 </ul>
 
 Cross-functional Collaboration
 
 
 
 
 <ul>
 <li>
 Work closely with Customer Service, Operations, and Regional Sales teams.
 </li>
 <li>
 Lead initiatives to implement new solutions for strategic accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications, Experience And Competencies
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Logistics, or related field.
 </li>
 <li>
 3&ndash;4 years of experience in B2B sales or account management (preferably in logistics/express industry).
 </li>
 <li>
 A proved track in sales performance and achievements.
 
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 
 <ul>
 <li>
 Strong consultative selling and negotiation skills.
 </li>
 <li>
 SLNB completion
 </li>
 <li>
 Excellent communication and presentation abilities.
 </li>
 <li>
 Analytical mindset with strategic planning capabilities.
 </li>
 <li>
 Proficiency in English and Arabic.
 
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 
 <ul>
 <li>
 Customer-centric and results-driven.
 </li>
 <li>
 Resilient, proactive, and able to work under pressure
 </li>
 </ul>
</div>

Key Account Manager

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