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account operations manager

Emerson

<div>
 
 Job Description
 
 
 
 The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Representatives who are reporting to the Group Managers. Responsible for driving key business processes promoting the effortless Customer Experience mindset. Account Operations Regional Section Manager will work with the Sales Leadership, Senior Management and Executives and other members of the NI team, collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is results-oriented, highly motivated and demonstrates leadership resulting in optimal team performance using her/his history of successfully managing and leading operations.
 
 
 
 In This Role, Your Responsibilities Will Be:
 
 
 
 Contributes to the development of functional strategy and provides leadership in the development of new processes, or technologies in support of this strategy
 
 
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 Participates with senior management/executives to contribute to business planning and objectives setting for function
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 Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management
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 Assigns, manages and facilitates others to fully complete tasks and goals on time
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 Leader who provides strategic direction, motivation and coaching in connecting the team to NI&rsquo;s core strategic vision.
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 Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving
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 Customer first alignment in support of business goals achievement.
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 Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
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 Demonstrate a proactive, visionary, open growth mindset.
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 Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
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 Recruit, develop, coach and manage a high performing team, including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
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 Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
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 Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
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 Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
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 Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive
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 Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort
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 Coaches and mentors less experienced staff
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 Maintains a team focus on project and business goals that align with functional strategy
 
 
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 For This Role, You Will Need:
 
 
 
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 Bachelor&rsquo;s degree in a technical, business or communications field preferred.
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 Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.
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 Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
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 Ability to drive and maintain team focus during periods of organizational change and evolution.
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 Ability to build a team to deliver high value back to the organization
 
 
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 Preferred Qualifications That Set You Apart:
 
 
 Excellent interpersonal and situational leadership skills to coach and develop team.
 
 
 Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
 
 
 Organizational agility &ndash; the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
 
 
 SFDC Opportunity Management Process
 
 
 
 Our Culture &amp; Commitment to You:
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
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Account Operations Manager

Airtel Business

<div>
 
 Job Title: Key Account Manager
 
 
 Function: Sales
 
 
 Reporting to: Business Manager
 
 
 
 Purpose of the Job
 
 
 
 Responsible for end-to-end telecom, connectivity, cloud and cybersecurity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales &amp; Revenue targets, by selling Data, Voice, VAS and cloud related new product solutions. Deliverables (Maximum 5-6 key responsibilities)
 
 
 Deliverables
 
 
 &middot; Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
 
 
 &middot; Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue
 
 
 &middot; Augment solution selling, and drive new product penetration in emerging markets
 
 
 &middot; Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
 
 
 &middot; Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control
 
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Key Account Manager

ZEISS India

<div>
 
 
 Key Account Manager- (Hospital Retail)
 
 is a pivotal role responsible for maintaining and growing relationships with key customers, ensuring their satisfaction, and driving business growth. This position involves strategic planning, effective communication, and collaboration with internal teams to meet and exceed customer expectations. The Key Account Manager will play a crucial role in identifying opportunities for upselling, cross-selling, and overall account expansion.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Client Relationship Management:
 
 
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 Develop and maintain strong, long-lasting relationships with key clients.
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 Serve as the main point of contact for key accounts, addressing their needs and concerns promptly.
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 Regularly conduct client meetings to understand their business objectives and challenges.
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 Strategic Account Planning:
 
 
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 Collaborate with clients to create strategic account plans, aligning with their goals and objectives.
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 Identify growth opportunities within key accounts and develop strategies to capitalize on them.
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 Work closely with internal teams to execute account plans effectively.
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 Communication and Coordination:
 
 
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 Facilitate effective communication between clients and internal teams.
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 Ensure timely and accurate delivery of products/services and address any issues that may arise.
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 Collaborate with cross-functional teams, including sales, marketing, and customer support, to deliver comprehensive solutions.
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 Revenue Generation:
 
 
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 Meet and exceed revenue targets for assigned key accounts.
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 Identify opportunities for upselling and cross-selling additional products or services.
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 Negotiate contracts and agreements to maximize profitability.
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 Market and Industry Knowledge:
 
 
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 Stay informed about industry trends, market conditions, and competitor activities.
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 Provide insights and recommendations based on market knowledge.
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 Customer Satisfaction and Retention:
 
 
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 Monitor customer satisfaction levels and take proactive measures to address any issues.
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 Develop strategies to enhance customer loyalty and retention.
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 Reporting and Analysis:
 
 
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 Prepare regular reports on key account performance : Product, Cluster, Store level to present findings and implement actionable.
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 Analyze sales data to identify trends, opportunities, and potential challenges.
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 Requirement:
 
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 Graduate from a recognized institute with 8+ years of experience in managing national key accounts
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 Capacity to think strategically, identify client needs, and align offerings with business trends is highly valued.
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 Strong relationship-building skills are necessary to connect with a variety of stakeholders, including external clients and internal teams.
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 The ability to analyze data, prepare working plans, and track performance
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Account Manager

Blue Star Limited

<div>
 
 
 Job Description:
 
 
 
 1. Identify the Key Accounts based on their growth Potential
 
 
 2. Focus on acquiring new emerging accounts, Competition accounts and retaining existing accounts
 
 
 3. Co-ordination with Branch Team for smooth executions
 
 
 4. Monthly Business Reports submission to the Reporting Manager.
 
 
 5. Ensure strict implementation of the Receivable Management.
 
 
 6.Guidelines in consultation with the reporting manager and ensure adherence to the DBO Goals
 
 
 7.Ensure Inventory Management with respect to Forecast Accuracy and No of Days of Inventory.
 
 
 8.Close coordination and prompt response to Key account Customers and avoid escalations.
 
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National Key Account Manager

Microsoft

<div>
 We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning &amp; execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.
 
 
 The Customer Success Account Manager builds and executes shared plans with customers. Manages customer executive relationships through business reviews, strategic escalations, and administration of customer contracts. Enable customers to use their benefits effectively. Provides direction for other members of the Account Team to develop a deep understanding of their customer&rsquo;s business and technical objectives. Sets priorities for Microsoft to contribute to the customer&rsquo;s success in those areas. Plans the delivery of services to achieve success criteria for top priority solutions and workloads. Provides direction and orchestration related to overseeing and managing the delivery of projects and programs to achieve defined success criteria for prioritized customer solutions and workloads. Develops and executes technical skilling plan to build technical expertise aligned with customer and business priorities.
 
 
 
 Responsibilities
 
 
 
 
 Customer Relationship Management
 
 
 
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 Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
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 Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
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 Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
 
 
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 Technical Relevance
 
 
 
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 Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
 
 
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 Customer Success Leadership
 
 
 
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 Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
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 Leads the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and management of key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages Microsoft delivery management methodologies, processes, and tools to manage and improve customer operational health. Proactively identifies and mitigates customer blockers by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
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 Proactively identifies, monitors, and mitigates actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, associated issues, and to ensure delivery on Customer Success Plans (CSPs). Holds accountability for identified consumption milestones and their completion. Partners with customers to proactively identify opportunities for growth, optimize usage, and drive adoption. Partners with customers to understand their business objectives, identify opportunities where Microsoft offerings can help achieve those objectives, and aligns Microsoft products and services to agreed-upon customer outcomes and account priorities. Leverages an understanding of the customer's needs and business objectives to identify opportunities where Microsoft can provide added value to maximize retention and minimize churn.
 
 
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 Qualifications
 
 
 
 
 Required/Minimum Qualifications
 
 
 
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 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
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 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
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 OR equivalent experience.
 
 
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 Additional Or Preferred Qualifications
 
 
 
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 Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
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 OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
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 OR equivalent experience.
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 5+ years relevant work experience within customer industry.
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 Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
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 Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
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 Project Management Institute (PMI) or equivalent Project Management certification.
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 Prosci or equivalent certification.
 
 
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 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Sr. Customer Success Account Manager

<div>
 
 Organization Summary
 
 
 
 If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
 
 
 Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
 
 
 
 
 
 Position Description
 
 
 
 The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
 
 
 The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
 
 
 
 Responsibilities
 
 
 
 
 Contracting and Order Management
 
 
 
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 Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
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 Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
 
 
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 Billing Management
 
 
 
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 Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
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 Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
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 Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
 
 
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 Customer Service
 
 
 
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 Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
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 Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
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 Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
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 Handle escalated customer service issues and complaints in a professional and efficient manner.
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 Work closely with other departments to resolve customer issues and ensure a positive customer experience.
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 Develop and implement processes and procedures to streamline the customer service operation.
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 Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
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 Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
 
 
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 Operations Excellence: Optimization and Process improvement
 
 
 
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 Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
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 Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
 
 
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 Stakeholder Management (Field, Partners, Customers)
 
 
 
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 Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
 
 
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 Qualifications
 
 
 
 
 Required Experience/Minimum Qualifications
 
 
 
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 4+ years of work experience in contracting &amp; order management, pipeline management, &amp; billing execution, with a focus on financial accuracy, compliance, and risk management.
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 Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
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 Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
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 Bachelor&rsquo;s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
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 OR equivalent experience.
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 On site presence minimum 3 days/week.
 
 
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 Preferred Qualifications
 
 
 
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 2+ years of experience in customer service operations, managing escalations, improving service metrics, &amp; implementing process improvements to streamline operations.
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 Experience with similar industry Business Value deal constructions.
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 Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
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 Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Operations Manager

Explore 359+ Account operations manager in Mangaluru India this November. Find roles across top companies and apply now to boost your career.

359 account operations manager jobs IN Mangaluru India

Account Operations Manager

Key Account Manager

Key Account Manager

Account Manager

National Key Account Manager

Sr. Customer Success Account Manager

Customer Operations Manager