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administrator service desk sd1

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 2 - Knowledgeable<br>
<br>
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift<br>
2. Ability to comprehend end users from international locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Contributing to Knowledge Base with new articles<br>
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
8. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
9. Keeping affected users informed about the progress.<br>
10. Escalating the process if necessary<br>
11. Resolution confirmation and closure of tickets within the SLA<br>
12. Attend trainings and complete certifications for set competencies<br>
<br>
Technical Skills
<br>
1. Ability to differentiate between different type of IT assets<br>
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
3. Understanding of desktop applications and how do they work, installation and uninstallation<br>
4. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issues<br>
9. Ability to troubleshoot calls for printers and copiers locally and remotely<br>
<br>
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
23-Oct-2025</p></div></div></div></div></div><div></div>

Administrator - Service Desk (SD1)

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Service Desk/Desktop Lead to oversee a team of help desk and desktop support technicians providing enterprise level support for the US Military Training Mission (USMTM). This is a full-time position located in Saudi Arabia.</div>
Responsibilities:
<ul><li>Oversee the help desk and coordinate with desktop support lead/technicians to ensure that end users are receiving the appropriate assistance.</li><li>
Manage the processing of incoming calls to the help desk, via telephone and e-mail, to ensure courteous, timely, and effective resolution of end user issues.</li><li>
Manage all procedures related to the identification, prioritization, and resolution of end-user help requests, including the monitoring, tracking, and coordination of all support functions.</li><li>
Serve as the first escalation point of contact for difficult or unknown issues and customer complaints.</li><li>
Enforce pre-established help desk service levels agreements (SLA) to ensure that incident resolution expectations and timeframes are met.</li><li>
Provide various KPI (key performance indicators) to upper management.</li><li>
Analyze performance of help desk activities to identify areas and processes that can be improved to better customer satisfaction (e.g., reduced resolution times).</li><li>
Monitor fixes to ensure problems have been adequately resolved.</li><li>
Identify, recommend, develop, and maintain a knowledge base (KB) library, <i>How to</i>&hellip; sheets, user guides, FAQ lists, and training programs to increase the computer literacy and self-sufficiency of both technicians and end-users.</li><li>
Conduct research on emerging products, services, protocols, and standards in support of the help desk.
</li><li>Create, track, and update SharePoint change records for network change requests (CRs) and facilitate the collaboration efforts between multiple IT and J-doc departments and personnel.</li><li>
Provide written and verbal status updates to upper management on all local network change requests.</li><li>
Perform scheduled department feedback sessions and periodic reviews with upper management.</li><li>
Oversee the development, implementation, and administration of help desk staff training procedures and policies.</li><li>
Oversee personnel schedule and on-call duties to ensure proper manning levels for mission completion.</li><li>
Provide counseling and, when appropriate, document and apply disciplinary actions to supervised personnel.</li></ul>
Qualifications:
<div>
3-5 years of experience in a technical support role. Bachelor&rsquo;s degree and work-related certifications such as ITIL or Help Desk Institute (HDI) are preferred, but can be substituted with, at least, 4-5 years&rsquo; experience in a help desk lead or management role. Must be CompTIA Security+ CE certified. Related certifications such as A+, Network+, MCSA, and/or MCITP are a plus. Extensive experience with desktop and server hardware (Dell/HP) and MS Windows operating systems (OS). Experience with application support for MS Office, COTS, and proprietary applications. Familiarity with various diagnostic utilities is a plus. Must have demonstrated progressive experience in the management of a technical support team. Proven track record of developing and providing Service Level Agreements and Help Desk deliverables. Must have solid relationship management and performance management skills. Able to motivate and direct staff members and subordinates. Exceptional written and oral communication skills. Solid customer service skills, including good communication and the ability to demonstrate professionalism on a consistent basis. Able to effectively prioritize and execute tasks in a high-pressure environment. Must be able to track and analyze trends in help desk tickets to quickly identify potential problems, so as to set into motion the Problem Management processes. Must have a valid US driver&rsquo;s license and be willing to live and work overseas. Must be a US citizen and hold a current and active DoD Secret Clearance.</div><p></p><div><b><i><br>
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

Service Desk/Desktop Lead

Aqua-Tots Saudi Arabia

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 The Receptionist &amp; Sales Coordinator is responsible for providing exceptional
 <br/>
 <br/>
 customer service to all clients and visitors while supporting sales activities
 <br/>
 <br/>
 related to memberships and renewals. This role ensures a professional,
 <br/>
 <br/>
 welcoming front desk experience and contributes to achieving the center&rsquo;s
 <br/>
 <br/>
 enrollment and retention goals.
 <br/>
 <br/>
 <strong>
  POSITION TYPE
  <br/>
  <br/>
 </strong>
 Full-time position (5 days per week).
 <br/>
 <br/>
 Fixed day off: Friday.
 <br/>
 <br/>
 Second day off: One weekday (as assigned).
 <br/>
 <br/>
 Working hours: 1:00 PM &ndash;9:00 PM.
 <br/>
 <br/>
 Summer flexibility: Working hours may vary based on seasonal demand.
 <br/>
 <br/>
 <strong>
  REPORT TO:
 </strong>
 Office Manager
 <br/>
 <br/>
 <strong>
  Front Desk Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome all visitors, parents, and members with a friendly and professional attitude.
  </li>
  <li>
   Answer incoming calls and respond to customer inquiries promptly and accurately.
  </li>
  <li>
   Direct calls and messages to the appropriate staff or department.
  </li>
  <li>
   Maintain a clean, organized, and welcoming front desk area at all times.
  </li>
  <li>
   Manage class schedules, attendance updates, and appointment confirmations.
  </li>
  <li>
   Handle daily administrative tasks such as filing, data entry, and preparing basic reports.
  </li>
  <li>
   Coordinate with instructors and operations staff to ensure smooth daily operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sales &amp; Customer Service
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promote and sell memberships, packages, and renewals to new and existing clients.
  </li>
  <li>
   Provide information about available programs, pricing, promotions, and class schedules.
  </li>
  <li>
   Follow up with potential leads and assist walk-in customers to convert inquiries into enrollments.
  </li>
  <li>
   Track and record customer payments, receipts, and sales transactions accurately.
  </li>
  <li>
   Maintain updated customer records in the system.
  </li>
  <li>
   Support marketing campaigns and in-center promotions to drive sales and customer retention.
  </li>
  <li>
   Handle customer feedback and escalate concerns to the Center Manager when necessary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative &amp; Coordination Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage incoming and outgoing mail, deliveries, and correspondence.
  </li>
  <li>
   Maintain inventory of front desk materials, forms, and promotional brochures.
  </li>
  <li>
   Assist with preparing simple weekly reports on enrollments, renewals, and inquiries.
  </li>
  <li>
   Uphold confidentiality and follow company policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent (Diploma or Bachelor&rsquo;s degree preferred).
  </li>
  <li>
   1&ndash;2 years of experience in customer service, reception, and sales.
  </li>
  <li>
   Excellent verbal and written communication skills in English
  </li>
  <li>
   Strong interpersonal skills and a positive, service-oriented attitude.
  </li>
  <li>
   Ability to multitask, prioritize, and stay organized in a fast-paced environment.
  </li>
  <li>
   Proficiency in using computer systems.
  </li>
  <li>
   Professional appearance and behavior appropriate for a client-facing position.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 Annual salary increase based on performance.
 <br/>
 <br/>
 Biannual performance bonus (twice per year).
 <br/>
 <br/>
 Performance-based incentives and sales commissions.
 <br/>
 <br/>
 Supportive, family-oriented, and team-driven work environment.
 <br/>
 <br/>
 Training and development opportunities.
 <br/>
 <br/>
 Potential for career growth within the organization.
</div>


Receptionist & Sales Coordinator

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 <br/>
 <br/>
 <em>
  This will be an onsite role, based in Riyadh, Saudi Arabia
  <br/>
  <br/>
 </em>
 What You'll Do
 <br/>
 <br/>
 <ul>
  <li>
   Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
  </li>
  <li>
   Monitor Service Level Agreement (SLA) compliance within the team
  </li>
  <li>
   Ensure timely resolution or escalation of technical issue
  </li>
  <li>
   Provide IT support for hardware and software
  </li>
  <li>
   Perform user account administration across multiple systems
  </li>
  <li>
   Collaborate as a member of an international team
  </li>
  <li>
   Review and update the Service Desk knowledge base with accurate processes and procedures
  </li>
  <li>
   Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
   <br/>
   <br/>
  </li>
 </ul>
 What You'll Bring
 <br/>
 <br/>
 <ul>
  <li>
   At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
  </li>
  <li>
   Proficiency in English and Arabic, both written and spoken
  </li>
  <li>
   Strong multitasking skills with the ability to handle real-time support issues
  </li>
  <li>
   A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
  </li>
  <li>
   Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
  </li>
  <li>
   Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
  </li>
  <li>
   In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
  </li>
  <li>
   Strong expertise in MS Office products
  </li>
  <li>
   Be able to learn a new product or technology via lab time, self-training, and technical support resources
   <br/>
   <br/>
  </li>
 </ul>
 Bonus Skills
 <br/>
 <br/>
 <ul>
  <li>
   Ability to work with users of any level of technical knowledge
  </li>
  <li>
   Knowledge of networking technologies (TCP/IP, DNS, DHCP)
  </li>
  <li>
   ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
  </li>
  <li>
   Experience with incident monitoring and management systems
  </li>
  <li>
   Scripting and automation skills using tools like PowerShell
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please note:
 </strong>
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 <br/>
 <br/>
 <strong>
  Veeam Software is an equal opportunity employer
 </strong>
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 <br/>
 <br/>
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 <br/>
 <br/>
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 <br/>
 <br/>
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 <br/>
 <br/>
 <strong>
  By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
  <br/>
  <br/>
  <br/>
  <br/>
 </strong>
</div>


Service Desk Analyst

Rotana Hotels

<p>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.</p><p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:</p><ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Hosuk Travel

<div><p>At <b>Hosuk Travels</b>, we believe that every great travel experience begins with a warm welcome. We are looking for a <b>Receptionist</b> to join our dynamic team in <b>Riyadh</b>, who will be the first point of contact for our clients, providing exceptional customer service and ensuring smooth front-desk operations that reflect our company&rsquo;s professional image.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Greet and welcome visitors in a friendly and professional manner.</li>
<li>Answer and direct phone calls promptly and efficiently.</li>
<li>Manage front-desk operations, including handling inquiries and scheduling appointments.</li>
<li>Maintain records of client visits, calls, and messages.</li>
<li>Assist clients with travel-related queries and coordinate with other departments as needed.</li>
<li>Handle incoming and outgoing mail and courier services.</li>
<li>Maintain a neat and organized reception area.</li>
<li>Support administrative tasks such as data entry, filing, and documentation.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>High school diploma or equivalent; a diploma in Office Administration is a plus.</li>
<li>1&ndash;3 years of experience as a receptionist or in a similar customer service role.</li>
<li>Proficiency in MS Office (Word, Excel, Outlook).</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Fluent in English; knowledge of Arabic is an advantage.</li>
<li>Professional appearance and a positive attitude.</li>
<li>Strong organizational skills and the ability to multitask effectively.</li>
</ul>
<p>Joining <b>Hosuk Travels</b> in <b>Riyadh</b> as a Receptionist means becoming part of a customer-focused team that values professionalism, efficiency, and hospitality. If you have a passion for delivering excellent service and enjoy working in a dynamic travel environment, we welcome you to apply and grow with us.</p></div>

Receptionst

Datamatics Global Services Ltd

<div><p><b>Database Administrator</b><br>
<b>Full Time - 1 Year (Extendable)</b><br>
<b>Location - Riyadh, KSA</b><br>
<b>Experice : 5+ Years</b><br>
</p><b>
Summary
</b><br>
<br>
The Database Administrator will manage, optimize, and secure our database systems. The role involves extensive experience in SQL Database Administration (including monitoring, backups, and performance tuning) and MongoDB (preferably), along with a solid understanding of performance monitoring and optimization techniques for databases.<br>
<ul><li>The Database Administrator will ensure the reliability, integrity, and availability of database systems, implement efficient backup and recovery strategies, and monitor performance to ensure smooth operations across various platforms.</li></ul><br>
<b>
Challenges</b>:<br>
<ul><li>Data Growth: Managing and storing increasing amounts of data.</li><li>Data Security: Protecting sensitive customer and financial information from cyber threats.</li><li>Performance Optimization: Ensuring databases can handle heavy workloads and provide fast response times.</li><li>Regulatory Compliance: Adhering to industry regulations and data privacy standards.</li></ul><br>
<b>
SQL Database Administration:</b><br>
<ul><li>Database Monitoring: Oversee the health and performance of SQL databases, ensuring availability, reliability, and scalability.</li><li>Backup and Recovery: Implement and manage comprehensive backup and recovery plans for SQL databases, ensuring data protection and disaster recovery capabilities.</li><li>Database Configuration: Install, configure, and maintain SQL Server instances, databases, and related components.</li><li>Security Management: Administer database security policies, manage user access, and ensure compliance with best practices.</li><li>Troubleshooting and Optimization: Identify and resolve performance bottlenecks in SQL queries, indexing, and server performance. Optimize database configurations for maximum efficiency.</li><li>Patching and Upgrades: Perform regular database software updates and patches to keep systems up to date and secure.</li><li>Replication and High Availability: Configure and maintain high-availability solutions such as Always On Availability Groups, database replication, and clustering.</li><li>Database Performance Tuning: Continuously monitor and optimize SQL query performance, server load, and resource utilization.</li><li>Automation: Develop scripts for database automation tasks (backup, maintenance, monitoring).</li></ul><br>
<b>
Technical - Functional Requirements</b><br>
<ul><li>SQL Databases: SQL Server, T-SQL, SQL Server Management Studio (SSMS), Always On Availability Groups, replication, and clustering</li><li>MongoDB: MongoDB Atlas, replica sets, sharding, MongoDB backup/restore strategies</li><li>Performance Monitoring Tools: SQL Profiler, SolarWinds Database Performance Analyzer, MongoDB Monitoring Service (MMS), Nagios, Zabbix, or similar</li><li>Backup Tools: SQL Server Backup, MongoDB Backup, Veeam, or other database-specific backup tools</li><li>Scripting and Automation: PowerShell, Bash, or similar scripting languages for automation of database tasks</li><li>Operating Systems: Windows Server (for SQL Server), Linux (for MongoDB, if applicable)</li></ul><br>
<b>
Education and Certifications</b><br>
<ul><li>Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience</li><li>Certifications (preferred): Microsoft Certified: Azure Database Administrator Associate or similar SQL certification</li></ul><br>
<b>
Behaviors - Values Requirements</b><br>
<ul><li>Excellent problem-solving and troubleshooting skills, especially in database performance-related issues</li><li>Strong communication and documentation skills</li><li>Ability to work independently and as part of a team-Strong attention to detail and commitment to high-quality work</li><li>Ability to manage multiple projects and prioritize effectively in a fast-paced environment</li></ul><br>
<b>
Experiences Required</b><br>
<ul><li>Minimum of 4 years of experience in database administration, with a strong focus on SQL Server.</li><li>Experience with MongoDB is highly preferred.</li><li>Proven experience in database performance tuning, monitoring, and optimization.</li><li>Solid understanding of backup and recovery processes, as well as high availability and disaster recovery strategies</li></ul><br>
<p>
</p><p>BchbmA2Eb8</p></div>

Database Administrator

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