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after sales technical coordinator

Ultiwise Consult

Job Description After Sales Technical Coordinator Designation: After Sales Technical Coordinator Department: After Sales (AMC Retrofit Service Trading & O&M) Reporting To: After Sales / O&M Manager Role Summary The After Sales Technical Coordinator is responsible for coordinating and managing all technical and operational activities across AMC Retrofit Service Trading and O&M. The role ensures that client inquiries complaints and service requests are addressed effectively site works are executed with proper planning and resource allocation and all supporting documentation is prepared for invoicing and reporting. The position serves as the technical backbone of the After Sales team bridging communication between clients site staff procurement warehouse accounts and management. Key Tasks & Responsibilities 1. Client Inquiry Evaluation <ul><li>Review and evaluate all incoming client inquiries (AMC retrofit service O&M). </li><li>Arrange and assign technicians/engineers for site visits. </li><li>Collect findings from site visits and prepare detailed reports & BOQs. </li><li>Coordinate with Admin Coordinator & O&M Manager to prepare professional proposals/quotations. </li><li>Submit proposals to clients and track approvals. </li><li>Maintain a tracker for pending and submitted offers ensuring timely follow-up and closure. </li></ul> 2. Customer Complaint Management <ul><li>Act as the first point of contact for all customer complaints. </li><li>Record and log complaints systematically. </li><li>Arrange the required materials resources and third-party vendors to resolve complaints. </li><li>Monitor complaint resolution until successful closure and client satisfaction. </li><li>Prepare and issue complaint closure reports with supporting documentation. </li><li>Escalate unresolved issues to management with corrective action proposals. </li></ul> 3. Planning & Scheduling <ul><li>Prepare and update annual monthly and weekly schedules for: </li><ul><li>AMC visits </li><li>Retrofit jobs </li><li>Service calls </li><li>O&M activities </li></ul><li>Allocate manpower vehicles tools and consumables for each job. </li><li>Re-schedule tasks promptly based on emergencies client availability or site conditions. </li><li>Respond to client service calls immediately and ensure timely dispatch of teams. </li><li>Monitor upcoming AMC contract expiry dates and notify the proposal team for renewal. </li></ul> 4. Client Coordination <ul><li>Serve as a single point of contact for after-sales clients. </li><li>Share schedules confirm approvals and follow up on site visit reports. </li><li>Ensure timely delivery of proposals service reports and technical documents. </li><li>Follow up with clients on pending offers approvals or complaints. </li><li>Maintain continuous professional correspondence to build client trust. </li></ul> 5. Transport & Material Mobilization <ul><li>Arrange materials consumables spares and tools in advance for planned works. </li><li>Coordinate with Procurement & Warehouse for material readiness. </li><li>Mobilize vehicles drivers and lifting equipment as per site requirements. </li><li>Ensure tools PPE and consumables are checked calibrated and available before dispatch. </li><li>Manage fleet allocation to optimize usage and reduce downtime. </li></ul> 6. Technical & Operational Support <ul><li>Review technical reports from engineers/technicians for accuracy and completeness. </li><li>Prepare detailed site visit reports from site team inputs. </li><li>Provide troubleshooting support and technical clarifications to site staff. </li><li>Maintain comprehensive documentation for retrofit jobs including: </li><ul><li>Method of Statement </li><li>Risk Assessment </li><li>Work Schedule </li><li>Work Completion Certificate </li><li>Warranty Certificate </li><li>O&M Manual </li><li>Packing List </li></ul><li>Maintain a technical database of AMC retrofit and O&M performance logs. </li></ul> 7. Team & Resource Management <ul><li>Assign and monitor daily tasks for engineers technicians and operators. </li><li>Track manpower utilization overtime and site deployment. </li><li>Verify and cross-check OT sheets; ensure approval from line managers. </li><li>Monitor workforce discipline PPE usage and compliance with safety protocols. </li><li>Ensure standby manpower is planned for emergency site calls. </li></ul> 8. Commercial Support <ul><li>Collect all service and site reports and submit them to Admin Coordinator for invoicing. </li><li>File AMC supporting documents and submit them to Accounts Department for monthly billing. </li><li>Track client acknowledgments and payment follow-up. </li><li>Assist in warranty claims and variation works. </li><li>Monitor renewal of AMC contracts and ensure proposals are sent on time. </li></ul> 9. Trading & Materials Support <ul><li>Support client requirements for consumables spares and chemicals. </li><li>Coordinate procurement stock management and logistics for timely delivery. </li><li>Maintain stock and usage records for consumables and spare parts. </li><li>Follow up with suppliers and ensure competitive pricing for trading items. </li></ul> 10. Compliance & Reporting <ul><li>Ensure all after-sales activities comply with safety regulations and company policies. </li><li>Prepare weekly and monthly progress reports on AMC retrofit service and O&M. </li><li>Maintain systematic filing of contracts reports and client communications. </li><li>Record client complaints corrective actions and preventive measures. </li><li>Support management audits and ISO compliance documentation. </li></ul> Skills & Competencies Required <ul><li>Strong technical knowledge of STP RO UF ETP and other water treatment systems. </li><li>Excellent coordination planning and client communication skills. </li><li>Strong report-writing documentation and record-keeping ability. </li><li>Ability to multitask across AMC Retrofit Service Trading & O&M simultaneously. </li><li>Proficiency in MS Office ERP and reporting tools. </li><li>Strong problem-solving analytical and time management skills. </li><li>Knowledge of HSE standards and compliance requirements. </li></ul>

After Sales Technical Coordinator

Sure Technologies FZC

Job Title: Sales Coordinator &ndash; Liquid Packaging Equipment &amp; LinesDepartment: Sales &amp; Business DevelopmentReports To: Sales Manager / General Manager &ndash; Packaging DivisionRoleOverview:The Sales Coordinator will support the sales team in driving business growth for liquid packaging equipment and turnkey lines. This includes handling customer inquiries, preparing proposals, coordinating with technical and logistics teams, and ensuring seamless communication between internal departments and clients.The ideal candidate will have a strong understanding of packaging machinery for liquids such as water, CSDs, edible oils, sauces, and condiments.Key Responsibilities:<ul><li>Respond to customer inquiries and RFQs for filling, capping, labeling, and end-of-line packaging equipment</li></ul>&bull;Prepare and follow up on quotations, technical proposals, and commercial offers&bull;Coordinate with engineering and production teams to ensure accurate and timely delivery of proposals&bull;Maintain CRM records, sales reports, and pipeline tracking&bull;Liaise with international OEMs and suppliers for pricing, lead times, and technical clarifications&bull;Support the sales team in organizing product demos, trade shows, and customer visits&bull;Track order status, coordinate dispatches, and assist in after-sales support&bull;Ensure compliance with documentation requirements for tenders and large projectsQualifications &amp; Experience:&bull;Bachelor&rsquo;s degree in Engineering, Business, or related field&bull;3+ years of experience in sales coordination or inside sales, preferably in packaging machinery or industrial equipment&bull;Familiarity with liquid packaging technologies (e.g., rotary fillers, volumetric fillers, CIP systems, shrink wrappers, etc.)&bull;Proficiency in MS Office, ERP/CRM systems, and technical documentationKey Competencies:&bull;Strong organizational and multitasking skills&bull;Excellent written and verbal communication&bull;Technical aptitude to understand machinery specifications&bull;Customer-centric mindset with a proactive approach&bull;Ability to work under pressure and meet deadlinesPreferred Industry Exposure:&bull;Bottled water and beverage plants&bull;Edible oil and condiment manufacturers&bull;Food &amp; beverage OEMs or system integrators&bull;Turnkey project execution in packaging automationJob Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Projects &amp; Services Coordinator: 1 year (Required)</li></ul>

Projects cum Sales Coordinator

al khadlaj perfumes

Khadlaj Perfumes, a UAE-based perfume house, is a family-owned establishment since January 1997. The company is dedicated to creating and crafting bespoke oriental and occidental fragrances. Khadlaj Perfumes is renowned for its distinguished and well-crafted home ambiance fragrances.This is a full-time, on-site role for a Sales Coordinator located in Sharjah. The Sales Coordinator will be responsible for managing sales operations, coordinating sales activities, providing excellent customer service, and supporting the sales team. Daily tasks include communicating with clients, processing orders, maintaining sales records, and assisting in the development of sales strategies.Responsibilities:<ul><li>Coordinate and process sales orders accurately and efficiently through ERP/CRM systems.</li><li>Communicate with clients regarding product inquiries, pricing, availability, and order status.</li><li>Support the sales team with preparation of proposals, presentations, and sales reports.</li><li>Maintain up-to-date records of customer interactions, sales, and inventory levels.</li><li>Follow up with clients for payments, deliveries, and feedback.</li><li>Collaborate with logistics and warehouse teams to ensure timely dispatch and delivery of orders.</li><li>Track sales targets and report on performance metrics weekly/monthly.</li><li>Manage client databases and assist in client relationship management (CRM).</li><li>Assist in planning and organizing trade shows, exhibitions, and in-store promotions.</li><li>Handle after-sales support and resolve any client issues or complaints in coordination with relevant departments.</li></ul>Qualifications and Skills:<ul><li>Bachelor's degree in Business Administration, Marketing, or related field.</li><li>Minimum 2&ndash;4 years of experience in sales coordination, preferably in the perfume, cosmetics, or FMCG sector.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint); experience with ERP/CRM systems is a plus.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluent in English; Arabic or other language proficiency is a plus.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Are you open to operate from 8am to 6pm? Monday to Saturday?</li></ul>Experience:<ul><li>Fragrance and Perfumes: 1 year (Required)</li></ul>Location:<ul><li>Sharjah (Required)</li></ul>

Sales Coordinator

JH MANPOWER

Job Opening: Sales Coordinator &ndash; JH GroupJH Group is seeking a dynamic and detail-oriented Sales Coordinator to join our team in Sharjah.Job Requirements:<ul><li>Experience: 1&ndash;2 years of proven sales experience in the UAE</li><li>Strong communication and negotiation abilities</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint)</li><li>Languages: Fluent in English and Hindi</li><li>License: Valid UAE driving license is mandatory</li></ul>Benefits:<ul><li>Salary: Starting from AED 2,200 (negotiable based on experience)</li><li>Accommodation: Provided by the company</li><li>Other Benefits: As per UAE Labour Law</li></ul>Interested candidates: Send your CV to hr@jhmanpower.comJob Type: Full-timePay: From AED2,200.00 per month

DELTA ELECTRIC FZE

Job Description:We are seeking a dynamic and motivated Electrical Sales Engineer to join our team. The ideal candidate will combine strong technical knowledge with excellent sales skills to promote and sell our products and solutions across the UAE market.Key Responsibilities:<ul><li>Identify, develop, and manage new business opportunities within the UAE market.</li><li>Understand client requirements and recommend suitable technical solutions.</li><li>Prepare and deliver technical presentations, proposals, and quotations.</li><li>Provide technical support before and after sales to ensure customer satisfaction.</li><li>Achieve assigned sales targets and contribute to business growth.</li><li>Build and maintain strong relationships with clients, consultants, and contractors.</li><li>Stay updated on competitor activities, market trends, and new technologies.</li><li>Coordinate with internal technical and project teams to meet client requirements.</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 3&ndash;4 years of proven sales experience in the electrical or engineering industry.</li><li>Strong technical knowledge in electrical busbar trucking sysytem.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Self-motivated with a customer-oriented approach.</li><li>Proficiency in MS Office; knowledge of CRM software is an advantage.</li><li>Valid UAE Driving License is mandatory.</li></ul>Job Types: Full-time, Permanent

Electrical Sales Engineer

Job Overview:The Sales Engineer will be responsible for promoting, specifying, and selling Busbar Trunking Systems (LV/MV) and associated electrical solutions. The role combines strong technical knowledge with proven sales expertise to identify new business opportunities, develop client relationships, and ensure successful project conversions from enquiry to order.Key Responsibilities:Sales &amp; Business Development<ul><li>Identify, qualify, and pursue new business opportunities in the GCC and Middle East markets.</li><li>Build and maintain strong relationships with consultants, contractors, developers, and end users.</li><li>Present and promote the company&rsquo;s Busbar Trunking Systems (IP55/IP68) and related electrical solutions.</li><li>Prepare and deliver technical and commercial offers as per client specifications.</li><li>Follow up on quotations, negotiate contracts, and close sales to achieve monthly and annual targets.</li></ul>Technical &amp; Project Support<ul><li>Review project specifications, single line diagrams, and load schedules.</li><li>Provide technical guidance to clients, consultants, and contractors regarding system design and selection.</li><li>Coordinate with the design and estimation team to ensure accurate and competitive proposals.</li><li>Conduct site visits when necessary to support installation teams and resolve technical queries.</li></ul>Market &amp; Competitor Analysis<ul><li>Gather market intelligence on competitors&rsquo; products, pricing, and project wins.</li><li>Report trends and market feedback to management to help shape product positioning and strategy.</li></ul>Customer Relationship Management<ul><li>Maintain a client database and ensure regular follow-ups and after-sales support.</li><li>Participate in exhibitions, seminars, and technical presentations to strengthen brand visibility.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s Degree in Electrical or Mechanical Engineering (mandatory).</li><li>Minimum 3&ndash;5 years of experience in sales of Busbar Trunking Systems or Low Voltage Electrical Products (such as switchgear, panels, cables, or distribution systems).</li><li>Strong technical understanding of LV/MV power distribution systems.</li><li>Excellent communication, presentation, and negotiation skills.</li><li>Proficiency in MS Office and CRM tools.</li><li>UAE/GCC driving license preferred.</li></ul>Job Type: Full-timePay: From AED5,000.00 per month

Sales Engineer

Sara Medical Center

<ul><li>Core responsibilities</li><li>Sales Strategy &amp; Execution: Develop and implement sales plans to meet business objectives, including achieving sales targets and quotas.</li></ul>Key qualifications and skills<ul><li>Education: A Bachelor's degree in a related field like pharmacy, life sciences, or business is often required.</li><li>Experience: Previous sales experience, especially in the medical or healthcare sector, is a plus.</li><li>Technical Knowledge: Strong understanding of medical terminology and the ability to explain complex technical information is crucial.</li><li>Interpersonal Skills: Excellent communication, negotiation, and interpersonal skills are essential for building rapport with clients.</li><li>Technical Aptitude: Familiarity with sales and customer relationship management (CRM) software is beneficial.</li><li>Other Skills: Time management, ability to work independently, and a willingness to travel frequently are also important.</li><li>Client Relationship Management: Build and maintain strong relationships with healthcare professionals, hospitals, clinics, and other medical institutions.</li><li>Product Promotion: Promote and sell medical products, devices, or services by presenting them to potential clients and providing product demonstrations.</li><li>Marketing &amp; Campaigns: Assist in and lead marketing initiatives, including promotional events, digital marketing campaigns, and community outreach.</li><li>Market Intelligence: Monitor market trends, competitor activities, and customer needs to identify new business opportunities.</li><li>Reporting &amp; Analysis: Prepare and submit sales reports, forecasts, and performance analyses to management.</li><li>Customer Support: Provide after-sales service and support to ensure customer satisfaction and handle inquiries.</li></ul>Job Types: Full-time, Part-timePay: AED1.00 - AED2.00 per monthExperience:<ul><li>MEDICAL IN UAE: 2 years (Required)</li></ul>

Sales and Marketing

Explore 377+ After sales technical coordinator in Arabic Jobs In Chemistry Jobs In Sharjah Jobs In Arabic Jobs In Sharjah Jobs In Sharjah Jobs In Sharjah United Arab Emirates this November. Find roles across top companies and apply now to boost your career.