aftersales manager

Naffco

<div></div><div>Experience: 7 - 10 yrs. | Opening: 1
 
Education:Bachelor of Technology/Engineering(Automobile, Mechanical) 
Nationality: Any Nationality 
Industry Type:Automotive / Automobile / Auto Accessories 
Functional Area:Installation / Maintenance / Operations / Repair Oct 2,2025 
<div><div>
</div></div><div></div><h3 class="jobSectionHeader">Job Description</h3>
<div>The Automotive &amp; Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Manage service center, spare parts, and warranty operations.</li><li>
Drive customer satisfaction, retention, and service quality.</li><li>
Lead, train, and motivate the aftersales team.</li><li>
Monitor KPIs and achieve revenue &amp; profit targets.</li><li>
Ensure compliance with OEM standards and company policies.</li></ul><h3 class="jobSectionHeader"> 
Requirements:</h3><ul><li>
Bachelor&rsquo;s in Mechanical/Automotive Engineering or Business.</li><li>
7&ndash;10 years&rsquo; experience in automotive aftersales management.</li><li>
Strong knowledge of service operations &amp; spare parts.</li><li>
Proven leadership and customer service skills.</li><li>
Experience in managing budgets &amp; P&amp;L.</li></ul>
</div><div>Keyword: Automotive Aftersales Manager,Aftermarket Manager,ASD Incharge,Aftersales manager,Automotive Manager,Technical Services Manager,Aftersales,AfterSales Service</div></div>

Automotive Aftersales Manager

Nissan Motor Corporation

Overview Join to apply for the Aftersales Training Manager role at Nissan Motor Corporation.Location: Dubai, United Arab Emirates.At Nissan, we believe that differences among us make us stronger and equip us to better serve customers and communities. We are committed to transparency and inclusivity throughout the career journey. Responsibilities <ul><li>Define, propose, implement and maximize the Aftersales training strategy for Nissan Middle East (NMEF).</li><li>Ensure sufficient levels of Technical, Service, and Parts Operations competency at the NSCs to deliver high-quality product repair, customer experience, and parts business results.</li><li>Lead, oversee and guide NSC training activities to ensure alignment with NMEF business strategies.</li></ul> Main tasks and responsibilities <ul><li>Technical Training<ul><li>Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP) and ensure NSCs have qualified trainers to deliver local training.</li><li>Localise, update and deliver new model technical training; conduct Train-The-Trainer (TTT) programs for Technical Trainers or directly to frontline staff.</li><li>Collaborate with regional and global teams to ensure training materials are current and reflect local technology and equipment specifications.</li><li>Perform regular training needs analyses and design/ develop new training materials (Instructor-Led, e-Learning, or Virtual Classroom) to close gaps.</li><li>Deliver EV/NEV technical training and certification to ensure NSCs have the knowledge to service and repair NEVs.</li><li>Pursue ongoing knowledge enhancement through Master Trainer TTT programs at regional/global levels.</li></ul></li></ul><ul><li>Service & Parts (Non-Technical) Training<ul><li>Train and certify NSC non-technical trainers on Global Nissan Sales & Service Way (NSSW) and the G-NSAP, ensuring trainers are prepared to deliver local training.</li><li>Localise plans and deliver new model product training; conduct TTT for Non-Technical trainers or frontline staff.</li><li>Conduct regular non-technical training needs analyses in NMEF markets and develop service advisor/manager training programs to close gaps.</li></ul></li></ul><ul><li>Administrative<ul><li>Ensure training materials are up-to-date in the Learning Management System (LMS) and NSCs are proficient in LMS usage.</li><li>Manage training KPIs and ensure compliance with global, regional and local certification requirements aligned with business strategy.</li><li>Maintain the Regional Training Centre resources and prepare regional training plans in line with NMEF annual plans.</li><li>Generate monthly training and certification status reports for NSCs, NMEF, Regional and Global stakeholders.</li><li>Coordinate external training providers to meet required quality levels and company strategy.</li><li>Explore and implement training enhancement strategies, including AI integrations, to keep training modern and effective.</li><li>Lead regional training events and manage the training budget in alignment with business strategies.</li><li>Lead and mentor training team members where applicable.</li></ul></li></ul> Country Specifics <ul><li>NMEF markets</li></ul> KPIs <ul><li>Maintain global technician certification standards (N-STEP 1-3) in line with global, regional and local KPI requirements.</li><li>Maintain Global Service Advisor certification standards across the region.</li><li>Maintain certifications for Parts Sales Consultants/Managers and Service Managers.</li><li>Other KPIs as required by the business on an ad-hoc basis.</li></ul> Background & Experience Specific technical skills <ul><li>Significant experience in training and development (7-8+ years).</li><li>Affinity/experience with training activities and a dealer network (Sales and Aftersales).</li><li>Experience with systems, technology and digital tools; cross-functional management skills.</li><li>Ability to conduct public presentations and strong automotive knowledge; qualified automotive technician with knowledge of diagnostics and repair.</li><li>Proven competency in delivering quality technical training to trainers.</li><li>Certified automotive high voltage technician/trainer.</li><li>Knowledge of eLearning design and course development tools (Captivate, Synthesia, Articulate, etc.).</li><li>Knowledge of Cornerstone/Saba LMS.</li></ul> Behavioral Competencies Required <ul><li>Pedagogical skills</li><li>Autonomy and leadership</li><li>Effective communication and presentation skills</li><li>Training material and content development skills</li><li>Structured and analytical thinking</li><li>Cross-functional and cross-cultural collaboration</li><li>Coaching and mentoring skills</li></ul> Minimum Education <ul><li>Degree in Engineering (Mechanical, Electrical or similar) or equivalent (required).</li><li>Certificate/Diploma in Adult Education/Training/Train-The-Trainer (required).</li><li>University degree in Business Management or equivalent (advantageous).</li></ul> Language Requirements <ul><li>Fluent in English; Arabic (optional).</li></ul>At Nissan, we are committed to diversity and inclusion in our career journey and strive to build teams that create a sense of belonging for all members. Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Human Resources</li></ul> Industries <ul><li>Motor Vehicle Manufacturing</li></ul><img src="https://www.jobg8.com/Tracking.aspx?2BLAx2Vk0CapW5Qeg7gcYCdpvb%2bVxTYyg" width="0" height="0" />

Aftersales Training Manager

Al-Futtaim

<div>Job Requisition ID: 173147
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role

Are you passionate about driving business excellence and customer satisfaction in the automotive industry? We are seeking an experienced National Aftersales Performance Manager to lead our UAE aftersales operations. In this pivotal role, you will shape the aftersales business plan, optimize service locations, and champion innovation to ensure our brand remains ahead of the competition. 


What You Will Do
<ul>
<li>Develop and execute aftersales business plans aligned with company strategy.</li>
<li>Achieve and exceed targets for net sales, gross margin, and net profit across service locations.</li>
<li>Analyze and improve productivity, efficiency, and utilization at every location.</li>
<li>Collaborate with the Parts Distribution Centre to optimize inventory and ensure customer satisfaction.</li>
<li>Design and implement marketing campaigns and incentive programs to drive demand and revenue.</li>
<li>Lead business excellence initiatives, enhance the omnichannel customer experience, and implement best practices.</li>
<li>Build strong relationships with dealer principals and brand stakeholders.</li>
<li>Support HR strategies, including talent management, employee engagement, and Emiratisation objectives.</li></ul> 


Required Skills to Be Successful
<ul>
<li>8&ndash;12 years&rsquo; experience in automotive aftersales, with at least 2&ndash;3 years in a managerial role.</li>
<li>Proven ability to optimize automotive services and manage multiple priorities in a fast-paced environment.</li>
<li>Strong experience in omnichannel customer experience mapping and CRM.</li>
<li>Expertise in business transformation, data analytics, and business intelligence tools (e.g., SAP, Power BI, Tableau).</li>
<li>Familiarity with innovation methodologies (Six Sigma, Agile, Design Thinking).</li>
<li>Excellent stakeholder management, negotiation, and leadership skills.</li>
<li>High attention to detail, strong analytical skills, and the ability to present complex data clearly.</li>
<li>Fluency in English; GCC and premium automotive brand experience are advantageous.</li></ul> 


About the Team

You will join a dynamic, cross-functional team dedicated to delivering best-in-class aftersales service and customer experience. Our collaborative environment values innovation, continuous improvement, and a customer-centric mindset. You&rsquo;ll work closely with dealer principals, the Center of Excellence, and various internal and external stakeholders to drive business success. 


What Equips You for the Role
<ul>
<li>Bachelor&rsquo;s degree in Mechanical, Electrical, or Automotive Engineering (postgraduate in Business Management or IT is a plus).</li>
<li>Demonstrated business maturity, sound judgment, and a passion for the automotive industry.</li>
<li>Experience leading business excellence and transformation projects.</li>
<li>Strong communication, presentation, and team-building abilities.</li>
</ul>
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

National Aftersales Performance Manager

Nissan Motor Iberica SA

Aftersales Training Manager page is loaded Aftersales Training Managerlocations: Dubaitime type: Full timeposted on: Posted Todayjob requisition id: RPURPOSE / DETAILS OF THE JOB Mission & Main Objectives Define, propose, implement and maximize NMEF (Nissan Middle East) Aftersales training strategy. Ensure sufficient levels of Technical Competency at the NSCs to deliver outstanding product and repair quality. Ensure sufficient levels of Service competency at the NSCs to deliver outstanding Customer Experience. Ensure sufficient levels of Parts Operations competency at NSC level to drive parts business. Lead, oversee and guide NSC training activities to ensure alignment with NMEF business strategies. Main tasks and responsibilities (Including team management if any): Technical Training + Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP), and ensure each NSC has suitably qualified trainers to deliver local training. + Localise, update and deliver new model technical training, Train-The-Trainer (TTT) to Technical Trainers or directly to frontline. + Work with regional and global teams to ensure training materials are available and updated to suit local technology and equipment specifications. + Conduct frequent technical training needs analysis in the market. + Design and develop new training material (Instructor-Led, e-Learning or Virtual Classroom Training) to close identified skills and knowledge gaps in the region. + Deliver Electric Vehicle (EV) and New Energy Vehicle (NEV) technical training and certification in the region and ensure NSC have the right level of knowledge and skills to service and repair NEVs. + Enhance own knowledge and skills by participating in Master Trainer TTT offered at Regional and Global level. Service & Parts (Non-Technial) Training + Train and certify NSC non-technical trainers on Global Nissan Sales & Service Way (NSSW), Global Nissan Service Advisor Program (G-NSAP) and ensure each NSC has suitably qualified trainers to deliver local training. + Localise plan and deliver new model product training, Train-The-Trainer (TTT) to Non-Technical trainers or directly to frontline. + Conduct frequent non-technical training needs analysis in the NMEF markets. + In addition to global training programs, design, develop and implement new Service Advisor and Service Manager training programs (TTT or directly) to close knowledge and skills gaps and enhance Administrative + Ensure all training materials are available and reasonably up-to-date on the Learner Management System. + Ensure all NSCs are competent in usage of the LMS to manage training delivery and records. + Manage training KPIs and ensure compliance with Global, Regional and Local Certification requirements and alignment with company business strategy. + Maintain all aspects of the Reagonal Training Centre e.g tools, equipments, vehicles, training resources to ensure all resources are ready for training when required. + Develop regional training plan and cascade with NSCs and ensure NSCs adhere to NMEF annual training plans to maintain correct level of certification. + Generate monthly training and certification status reports and share with applicable stakeholers e.g. NSC, NMEF, Regional and Global as required. + Appointment and management of external training providers and ensure services, materials and all activities by providers activities meet the required quality levels and in-line with company strategy. + Research and implement new training enhancement strategies e.g. AI integration to training and development, to ensure training offered by NMEF is modern, effective and enhances company business strategy. + Conduct regular meetings with NSC training managers to provide guidance and support on issues of training delivery and management. + Responsible to maintain and upkeep training centre in relation to 5S, usage, tools and equipment, vehicles and other training resources. + Lead organisation of regional training events including Skills Contests, New Model TTT, etc. + Develop annual training budget inline with company business strategies and monitor implementation thereof. + Lead training team members/subordinates (where applicable) Country Specifics NMEF markets KPIs Maintain global technician certification standards by ensuring certification levels for N-STEP 1, 2 and 3 are inline with global, regional and local KPI requirements. Maintain Global Service Advisor certification standards across the region to certification levels inline with global, regional and local KPI requirements. Maintain Parts Sales Consultants and Managers training certification Maintain Service Manager certification Other KPIs are required by business on ad-hoc basis Background & Experience Specific technical skills Significant experience and skills training and development (min 7-8 years) Affinity and/or experience with Training activities & dealer network (Sales and Aftersales) Experience and affinity with systems, technology and digital Cross functional management skills Ability to conduct public presentations Strong car culture and automotive background knowledge Qualified automotive technician with extensive knowledge of automotive technology, diagnostics and repair techniques. Proven competency in delivering quality technical training to trainers Certified automotive high voltage technician/trainer Knowledge of eLearning instructional design and course development tools (Captivate, Synthesia, Articulate etc) Knowledge of Cornerstone Saba LMS Behavioral Competencies Required Pedagogical skills High level of autonomy and leadership Effective communication and presentation skills Training material and content Development skills Structured and analytical Cross functional and cross-cultural skills Coaching and Mentoring skillsMinimum Education Degree in Engineering fields (Mechanical, Electrical or similar) or equivalent (required) Certificate/Diploma in Adult education/training/Train-The-Trainer (required) University degree in Business Management or equivalent (advantageous)Language Requirements Fluent in English, Arabic (optional) At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members. United Arab Emirates<img src="https://www.jobg8.com/Tracking.aspx?KHgzDCyz%2b4yBp%2br0T%2btyfT746fuxZ8uxt" width="0" height="0" />

Nissan

Main tasks and responsibilities (Including team management if any): <ul> <li> Technical Training <ul> <li>Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP), and ensure each NSC has suitably qualified trainers to deliver local training.</li> <li>Localise, update and deliver new model technical training, Train-The-Trainer (TTT) to Technical Trainers or directly to frontline.</li> <li>Work with regional and global teams to ensure training materials are available and updated to suit local technology and equipment specifications.</li> <li>Conduct frequent technical training needs analysis in the market.</li> <li>Design and develop new training material (Instructor-Led, e-Learning or Virtual Classroom Training) to close identified skills and knowledge gaps in the region.</li> <li>Deliver Electric Vehicle (EV) and New Energy Vehicle (NEV) technical training and certification in the region and ensure NSC have the right level of knowledge and skills to service and repair NEVs.</li> <li>Enhance own knowledge and skills by participating in Master Trainer TTT offered at Regional and Global level.</li> </ul> </li> </ul> <ul> <li> Service &amp; Parts (Non-Technial) Training <ul> <li>Train and certify NSC non-technical trainers on Global Nissan Sales &amp; Service Way (NSSW), Global Nissan Service Advisor Program (G-NSAP) and ensure each NSC has suitably qualified trainers to deliver local training.</li> <li>Localise plan and deliver new model product training, Train-The-Trainer (TTT) to Non-Technical trainers or directly to frontline.</li> <li>Conduct frequent non-technical training needs analysis in the NMEF markets.</li> <li>In addition to global training programs, design, develop and implement new Service Advisor and Service Manager training programs (TTT or directly) to close knowledge and skills gaps and enhance</li> </ul> </li> </ul> <ul> <li> Administrative <ul> <li>Ensure all training materials are available and reasonably up-to-date on the Learner Management System.</li> <li>Ensure all NSCs are competent in usage of the LMS to manage training delivery and records.</li> <li>Manage training KPIs and ensure compliance with Global, Regional and Local Certification requirements and alignment with company business strategy.</li> <li>Maintain all aspects of the Reagonal Training Centre e.g tools, equipments, vehicles, training resources to ensure all resources are ready for training when required.</li> <li>Develop regional training plan and cascade with NSCs and ensure NSCs adhere to NMEF annual training plans to maintain correct level of certification.</li> <li>Generate monthly training and certification status reports and share with applicable stakeholers e.g. NSC, NMEF, Regional and Global as required.</li> <li>Appointment and management of external training providers and ensure services, materials and all activities by providers activities meet the required quality levels and in-line with company strategy.</li> <li>Research and implement new training enhancement strategies e.g. AI integration to training and development, to ensure training offered by NMEF is modern, effective and enhances company business strategy.</li> <li>Conduct regular meetings with NSC training managers to provide guidance and support on issues of training delivery and management.</li> <li>Responsible to maintain and upkeep training centre in relation to 5S, usage, tools and equipment, vehicles and other training resources.</li> <li>Lead organisation of regional training events including Skills Contests, New Model TTT, etc.</li> <li>Develop annual training budget inline with company business strategies and monitor implementation thereof.</li> <li>Lead training team members/subordinates (where applicable)</li> </ul> </li> </ul> Country Specifics <ul> <li>NMEF markets</li> </ul> KPIs <ul> <li>Maintain global technician certification standards by ensuring certification levels for N-STEP 1, 2 and 3 are inline with global, regional and local KPI requirements.</li> <li>Maintain Global Service Advisor certification standards across the region to certification levels inline with global, regional and local KPI requirements.</li> <li>Maintain Parts Sales Consultants and Managers training certification</li> <li>Maintain Service Manager certification</li> <li>Other KPIs are required by business on ad-hoc basis </li> </ul>

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 The Fleet Sales Executive directly sells new vehicles to fleet accounts. The Sales Executive will work with the business community, governmental agencies and political subdivisions to fill transportation needs of every kind. The Sales Associate is additionally responsible for cultivating a repeat and referral program.
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
 </li>
 <li>
 Support in the monitoring and review of performance and behaviors of dealers to identify and resolve non-compliance with the organization's policies and OEM standards
 </li>
 <li>
 During sales interactions, look for opportunities to bridge customer needs to additional products/services offered by the organization.
 </li>
 <li>
 Extract and combine data to generate standard reports.
 </li>
 <li>
 Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
 </li>
 <li>
 Sell simple products and services directly to customers while following standard protocols. May also or alternatively involve providing back-office support to a sales team.
 </li>
 <li>
 Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
 </li>
 <li>
 Develop own capabilities by participating in assessment &amp; development planning activities include formal and informal training &amp; coaching; gain or maintain external relevant professional accreditation to improve performance &amp; fulfill personal potential.
 </li>
 </ul>
 
 
 
 Education
 
 
 
 
 Bachelor Degree in Relevant field of study preferred
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 3+ years of Automotive sales experience
 </li>
 <li>
 Proven experience in the field of automotive customer relations and marketing
 </li>
 </ul>
 
 
 
 Job-Specific Skills:
 
 
 
 <ul>
 <li>
 Excellent customer service and sales skills.
 </li>
 <li>
 Initiates Compelling Sales Conversations
 </li>
 <li>
 Understands Buying Influencer Needs
 </li>
 <li>
 Action Planning
 </li>
 <li>
 Works without supervision and provides technical guidance when required to uncover clients' explicit needs and/or unforeseen opportunities and challenges.
 </li>
 <li>
 Works without supervision and provides technical guidance when required to articulate the customer needs in the customer's business language and business context.
 </li>
 <li>
 Strong verbal and written communicator.
 </li>
 <li>
 Excellent phone and presentation skills.
 </li>
 <li>
 Proficiency in Microsoft Office
 </li>
 <li>
 Knowledge of SAP is an additional advantage.
 </li>
 </ul>
 
 
</div>

Fleet aftersales Account Manager

<div>Job Description 
 
At Nissan, we're not just building cars, we're revolutionizing mobility. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our global impact is fueled by dedicated minds, crafting and delivering innovation since 1933. For over 90 years, our core belief in doing what others don't, has driven innovation and excitement for our customers, shaping Nissan into the business it is today. We are not just a company - we're a movement, pushing boundaries and embracing the spirit of &quot;Defy Ordinary&quot;. 
 
We are now looking for a Manager, Aftersales Field Force B2B to join Nissan in Saudi Arabia, who will play a crucial role in supporting the achievement of Nissan's Aftersales Objectives in KSA and is required to work closely with several stakeholders within the Nissan organization as well as its Dealer partners in KSA. 
 
In this role you will: 
<ul><li>
Lead Nissan aftersales business growth in all verticals (Fleet &amp; Government, IRF and Commodities, etc) in all assigned dealers</li><li>
Consult and support Nissan Dealers in adopting plans to maximize customer satisfaction, revenues, and profits through fleet and IRF channel.</li><li>
Ensure customer satisfaction and the achievement of the main KPIs (Sales and Customer Satisfaction)</li><li>
Be the main source of competitive information in the assigned markets through extensive GEMBA (field) visits to Dealers locations, competitor aftersales facilities, IRF, fleet and government customers.</li><li>
Achieve assigned channel sales objectives (parts, oil, battery, accessories, others).</li><li>
Focus on service KPIs for assigned Dealer (Customer Satisfaction, Fleet Service Retention, Parts/CPRO, P/UIO Fleet).</li><li>
Support the implementation of the yearly Business Plan BP with NSCs and follow up the progress on all elements.</li><li>
Support the development and implementation of targeted effective aftersales incentive programs.</li><li>
Support Dealer to improve fleet and government aftersales revenues along with Retention.</li><li>
Plan and hold dealer periodic visits to ensure actions implementation and business operations.</li><li>
Hold periodic (monthly and quarterly) review meetings with dealers to discuss business performance and set of actions - if needed.</li></ul> 

Project Execution: 
<ul><li>
Coordinate the implementation and on-ground execution of the Projects with all stakeholders, internally and externally</li><li>
On time completion</li><li>
Right level of quality</li></ul> 

Data &amp; CRM: 
<ul><li>
Set and implement initiatives to ensure availability, accuracy, and accessibility of Service database in Salesforce in coordination with relevant stakeholders</li><li>
Database completeness and accuracy</li></ul> 

Communication and working relationship: 
 
The job requires effective relationships with: 
<ul><li>
NKSA Aftersales, CX, Sales and Marketing teams</li><li>
KSA dealerships' aftersales management and team</li></ul> 

Framework, boundaries, and decision making: 
<ul><li>
The job requires to secure relevant functional involvement, input and cross-functional alignment on projects as needed.</li></ul> 

KPIs: 
<ul><li>
Service Retention: Fleet Service Retention</li><li>
Parts Sales Revenue: Gross sales &amp; channel sales (P/CPRO and P/UIO) through Fleet and IRF channel</li><li>
Accessory &amp; Commodity Sales: NGMO, Batteries and VA sales - Fleet and IRF.</li><li>
Special Projects: Deliverables</li></ul> 

What we are looking for: 
<ul><li>
Bachelor's degree in engineering, sales, marketing or Equivalent.</li><li>
At least 8 years work experience in automotive aftersales business in the GCC/ME:</li><li>
Track record of success in managing aftersales operation</li><li>
Automotive Aftersales Business and Operations Management (Service &amp; Parts)</li><li>
KSA Market and B2B/B2C customer mindset experience</li><li>
Customer Satisfaction</li><li>
PDCA Management</li><li>
Automotive Technical Knowledge</li><li>
Confident using MS Office (mainly Excel and PowerPoint)</li><li>
Excellent communication skills in English and Arabic required</li></ul> 
At Nissan, we believe that the differences among us - differences in race, gender, age, mindset, religion, people with disabilities and much more - make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members. 
 
Saudi Arabia</div>

Manager, Aftersales Field Force B2B - KSA

Search 10000+ Aftersales manager jobs near you this October. New roles added regularly across leading industries. Apply today.

10000 aftersales manager jobs NEAR_ME

Automotive Aftersales Manager

Aftersales Training Manager

National Aftersales Performance Manager

Aftersales Training Manager

Aftersales Training Manager

Fleet aftersales Account Manager

Manager, Aftersales Field Force B2B - KSA