Aftersales Training Manager

Overview

Join to apply for the Aftersales Training Manager role at Nissan Motor Corporation.

Location: Dubai, United Arab Emirates.

At Nissan, we believe that differences among us make us stronger and equip us to better serve customers and communities. We are committed to transparency and inclusivity throughout the career journey.

Responsibilities

• Define, propose, implement and maximize the Aftersales training strategy for Nissan Middle East (NMEF).
• Ensure sufficient levels of Technical, Service, and Parts Operations competency at the NSCs to deliver high-quality product repair, customer experience, and parts business results.
• Lead, oversee and guide NSC training activities to ensure alignment with NMEF business strategies.

Main tasks and responsibilities

• Technical Training
  • Train and certify NSC technical trainers on Global Nissan Service Technician Education Programs (N-STEP) and ensure NSCs have qualified trainers to deliver local training.
  • Localise, update and deliver new model technical training; conduct Train-The-Trainer (TTT) programs for Technical Trainers or directly to frontline staff.
  • Collaborate with regional and global teams to ensure training materials are current and reflect local technology and equipment specifications.
  • Perform regular training needs analyses and design/ develop new training materials (Instructor-Led, e-Learning, or Virtual Classroom) to close gaps.
  • Deliver EV/NEV technical training and certification to ensure NSCs have the knowledge to service and repair NEVs.
  • Pursue ongoing knowledge enhancement through Master Trainer TTT programs at regional/global levels.

• Service & Parts (Non-Technical) Training
  • Train and certify NSC non-technical trainers on Global Nissan Sales & Service Way (NSSW) and the G-NSAP, ensuring trainers are prepared to deliver local training.
  • Localise plans and deliver new model product training; conduct TTT for Non-Technical trainers or frontline staff.
  • Conduct regular non-technical training needs analyses in NMEF markets and develop service advisor/manager training programs to close gaps.

• Administrative
  • Ensure training materials are up-to-date in the Learning Management System (LMS) and NSCs are proficient in LMS usage.
  • Manage training KPIs and ensure compliance with global, regional and local certification requirements aligned with business strategy.
  • Maintain the Regional Training Centre resources and prepare regional training plans in line with NMEF annual plans.
  • Generate monthly training and certification status reports for NSCs, NMEF, Regional and Global stakeholders.
  • Coordinate external training providers to meet required quality levels and company strategy.
  • Explore and implement training enhancement strategies, including AI integrations, to keep training modern and effective.
  • Lead regional training events and manage the training budget in alignment with business strategies.
  • Lead and mentor training team members where applicable.

Country Specifics

• NMEF markets

KPIs

• Maintain global technician certification standards (N-STEP 1-3) in line with global, regional and local KPI requirements.
• Maintain Global Service Advisor certification standards across the region.
• Maintain certifications for Parts Sales Consultants/Managers and Service Managers.
• Other KPIs as required by the business on an ad-hoc basis.

Background & Experience Specific technical skills

• Significant experience in training and development (7-8+ years).
• Affinity/experience with training activities and a dealer network (Sales and Aftersales).
• Experience with systems, technology and digital tools; cross-functional management skills.
• Ability to conduct public presentations and strong automotive knowledge; qualified automotive technician with knowledge of diagnostics and repair.
• Proven competency in delivering quality technical training to trainers.
• Certified automotive high voltage technician/trainer.
• Knowledge of eLearning design and course development tools (Captivate, Synthesia, Articulate, etc.).
• Knowledge of Cornerstone/Saba LMS.

Behavioral Competencies Required

• Pedagogical skills
• Autonomy and leadership
• Effective communication and presentation skills
• Training material and content development skills
• Structured and analytical thinking
• Cross-functional and cross-cultural collaboration
• Coaching and mentoring skills

Minimum Education

• Degree in Engineering (Mechanical, Electrical or similar) or equivalent (required).
• Certificate/Diploma in Adult Education/Training/Train-The-Trainer (required).
• University degree in Business Management or equivalent (advantageous).

Language Requirements

• Fluent in English; Arabic (optional).

At Nissan, we are committed to diversity and inclusion in our career journey and strive to build teams that create a sense of belonging for all members.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Motor Vehicle Manufacturing