Training and Development Manager

Job Description: Training & Development Specialist

Location: Dubai, UAE
Company: Maylaa International Trading LLC
Reports to: Head of Human Resources

About Maylaa International Trading LLC

Established in 1999, Maylaa International Trading LLC has grown into one of the UAE’s most dynamic retail and trading companies. With over 85 stores across the UAE and a diverse portfolio spanning luxury perfumes, oud, watches, cosmetics, skincare, nuts, accessories, and IT solutions, Maylaa represents more than 1,600 global brands while also owning its own manufacturing and distribution capabilities.

Role Overview

The Training & Development Specialist will play a key role in building a culture of continuous learning and professional growth. This role is responsible for assessing training needs, designing and delivering impactful learning solutions, and evaluating training effectiveness to ensure alignment with Maylaa’s business goals.

The specialist will collaborate closely with HR, retail operations, and leadership teams to enhance employee performance, drive customer excellence, and support talent development across the company.

Key Responsibilities

• Training Needs Analysis

Conduct regular assessments of learning gaps across all departments (retail, corporate, and operations) through performance reviews, surveys, and stakeholder consultation.

• Program Design & Development

Develop tailored training programs including onboarding, product knowledge, customer service excellence, leadership development, and soft skills.

• Training Delivery

Facilitate engaging training sessions (classroom, virtual, and on-the-job) ensuring inclusivity and alignment with business needs.

• Evaluation & Reporting

Measure the effectiveness of training initiatives using KPIs, feedback, and performance data; prepare reports and recommend improvements.

• Talent Development

Support succession planning and career development by creating learning pathways and capability frameworks for different roles.

• Learning Infrastructure

Manage and update the Learning Management System (LMS), e-learning resources, and training documentation.

• Compliance & Standards

Ensure training practices comply with UAE labor laws, KHDA guidelines (where applicable), and internal policies.

• Vendor & Budget Management

Liaise with external training providers, manage contracts, and oversee training budget to ensure high ROI.

Qualifications & Experience

• Bachelor’s degree in Human Resources, Organizational Development, Education, Psychology, or related field.
• Preferred certifications:
• CPTD (Certified Professional in Talent Development) or CIPD (Learning & Development stream)
• KHDA-approved “Train the Trainer” certification or equivalent UAE-recognized trainer qualification
• ATD or CPD-UK accredited programs
• 3–5 years of proven experience in Training & Development, preferably within retail, luxury goods, cosmetics, or trading industries.
• Strong facilitation and presentation skills; ability to engage diverse audiences.
• Experience with LMS platforms and digital learning tools.
• Excellent communication, interpersonal, and stakeholder management skills.
• Fluency in English; Arabic or other regional languages will be an advantage.

What We Offer

• Competitive salary
• Medical and health benefits
• Professional growth opportunities with continuous learning support
• A collaborative and innovative workplace culture
• Exposure to a diverse retail and trading environment with global brands

We warmly welcome all talented professionals who meet the above criteria to join the Maylaa family and grow with us in shaping exceptional experiences across our brands

Job Type: Full-time

Pay: From AED1.00 per month

Experience:

• Training and Development: 3 years (Required)