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agent-at your service

agent at your service

Marriott International

<div>Additional Information 
Job Number25180356 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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Agent-At Your Service

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25162382
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Riyadh Hotel &amp; Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Marriott International olarak, kap&inodot;s&inodot; herkese a&ccedil;&inodot;k ve f&inodot;rsata eri&scedil;im imk&acirc;n&inodot; sunan bir e&scedil;it f&inodot;rsat i&scedil;vereni olmaya kararl&inodot;y&inodot;z. &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n, &ouml;zg&uuml;n arka planlar&inodot;na de&gbreve;er verilen ve ge&ccedil;mi&scedil;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&scedil; ortam&inodot;n&inodot; etkin bir &scedil;ekilde te&scedil;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&inodot;m&inodot;z, &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&scedil;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&gbreve;er durumlara dayal&inodot; ayr&inodot;mc&inodot;l&inodot;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&inodot;mc&inodot;l&inodot;&gbreve;a kar&scedil;&inodot;y&inodot;z.
 
 
 
 Sheraton ailesine kat&inodot;ld&inodot;&gbreve;&inodot;n&inodot;zda, k&uuml;resel toplulu&gbreve;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&inodot;n bir araya gelmek ve ba&gbreve;lant&inodot; kurmak i&ccedil;in se&ccedil;ti&gbreve;i bir mekan olduk. Sheraton &ccedil;al&inodot;&scedil;anlar&inodot; d&uuml;nya genelinde 400'&uuml; a&scedil;k&inodot;n topluluklar&inodot;yla bir aidiyet duygusu yarat&inodot;r. &Idot;lgi &ccedil;ekici deneyimler ve d&uuml;&scedil;&uuml;nceli hizmet anlay&inodot;&scedil;&inodot;yla misafirleri bizimle konaklamaya davet ediyor, onlar&inodot; en iyi &scedil;ekilde a&gbreve;&inodot;rl&inodot;yor ve birbirleriyle ba&gbreve;lant&inodot; kurmaya te&scedil;vik ediyoruz. Anlaml&inodot; bir misafir deneyimi sunmaktan heyecan duyan bir tak&inodot;m oyuncusuysan&inodot;z, bir sonraki kariyer f&inodot;rsat&inodot;n&inodot;z&inodot; Sheraton'da ke&scedil;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&inodot;n Bulu&scedil;ma Yeri' olma misyonumuzda bize kat&inodot;l&inodot;n. Sheraton Hotels &amp; Resorts'a kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n
 
 par&ccedil;as&inodot; olursunuz
 
 . &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 
 tercih edin
 
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 
 ba&scedil;lay&inodot;n
 
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 
 olun
 
 ve hayallerinize ula&scedil;may&inodot;
 
 ba&scedil;ar&inodot;n
 
 .
</div>

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Mandarin Oriental

<div>
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.
 
 
 
 About The Job
 
 
 
 Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.The Front Desk Agent will be responsible for It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 
 
 
 As Front Desk Agent, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 
 
 </li>
 </ul>
 
 As Front Desk Agent, We Expect From You
 
 
 
 <ul>
 <li>
 Greet, check-in, and escort guests promptly to their rooms.
 </li>
 <li>
 Creating outstanding arrival and departure experiences.
 </li>
 <li>
 Assisting with billing and invoicing.
 </li>
 <li>
 Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.
 </li>
 <li>
 Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A competitive salary.
 </li>
 <li>
 A competitive incentive.
 </li>
 <li>
 Health insurance.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Front Desk Agent (Local)

شركة مهاب الغذائية

Job Title: Hybrid Call Center Agent (Customer Service Specialist) Company: Shrimp Shack Location: [Riyadh] (Hybrid: Part-Time Remote, Part-Time In-Office) Job Type: Full-Time / Part-TimeWho We AreAt Shrimp Shack, we're not just serving food; we're serving experiences. We're famous for our legendary shrimp baskets and lively atmosphere, and our central support team is the backbone of that great customer experience. We're looking for a motivated and friendly individual to be the &quot;voice&quot; of Shrimp Shack, joining our team in a flexible hybrid role.The RoleAs our Hybrid Call Center Agent, you will be the first point of contact for our hungry customers. You'll be the friendly expert who takes their orders, answers their questions, and resolves their issues, ensuring every interaction is as satisfying as our food.This role offers the best of both worlds: You'll enjoy the focus and comfort of working from your home office on some days, combined with the teamwork and collaborative energy of working in our [Riyadh] support office on other days.What You'll Do<ul><li>Handle Inbound Orders: Be the primary point of contact for high-volume phone orders for delivery and takeout across multiple Shrimp Shack locations.</li><li>Be a Menu Guru: Confidently guide customers through our menu, make mouth-watering recommendations, and upsell specials or add-ons.</li><li>Manage Reservations: Assist guests with booking, modifying, or canceling their dining reservations.</li><li>Provide &quot;First-Call Resolution&quot;: Listen to customer feedback or complaints (e.g., late delivery, incorrect order) with patience and empathy. Take ownership of the problem and find a solution that leaves the customer happy.</li><li>Ensure Accuracy: Meticulously enter all order details, special requests, and payment information into our POS (Point of Sale) system.</li><li>Coordinate &amp; Communicate: Act as a liaison between the customer, our kitchen staff, and our delivery partners to ensure a smooth process from call to pickup.</li></ul>The Perfect Candidate (You!)We're looking for someone who doesn't just take calls, but builds relationships.<ul><li>You're an Empathetic Communicator: You have a naturally warm, positive, and professional phone presence. You can hear a &quot;smile&quot; in your voice.</li><li>You're a Problem-Solver: When a customer is upset, you remain calm and see it as a puzzle to solve, not a conflict to endure.</li><li>You're Highly Disciplined: You have a proven ability to be productive, self-motivated, and focused while working from home. You have a quiet, dedicated remote workspace.</li><li>You're Detail-Obsessed: You know that the difference between &quot;extra sauce&quot; and &quot;no sauce&quot; is the difference between a happy customer and a bad review.</li><li>You're Tech-Savvy: You're comfortable learning new software, using a POS system, and managing multiple applications at once.</li><li>You're a Team Player: You value in-office days for collaboration, training, and connecting with your colleagues.</li></ul>Requirements:<ul><li>1-2+ years of experience in a customer service, call center, or hospitality role (restaurant experience is a huge plus!).</li><li>A quiet, distraction-free home office setup with a reliable high-speed internet connection.</li><li>Ability to work a flexible schedule, including evenings and weekends (this is restaurant life, after all!)</li></ul>Why You'll Love Working Here<ul><li>True Hybrid Flexibility: Get the perfect balance of remote work and in-office community.</li><li>The Best Perk: A generous employee discount on all Shrimp Shack food!</li><li>Supportive Team: We're a fast-paced, energetic team that celebrates wins together.</li><li>Career Growth: We are a growing brand with opportunities to move up in operations, management, or corporate support.</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: &#65020;&#1637;&#1644;&#1632;&#1632;&#1632;&#1643;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;

Call Centr

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and customer-oriented Call Center Agent to join our vibrant team within the hospitality industry. As the first point of contact for our valued guests, the successful candidate will play a crucial role in delivering exceptional service and support. This position requires excellent communication skills, a friendly demeanor, and the ability to efficiently manage customer inquiries while maintaining a professional tone. The Call Center Agent will be responsible for handling a variety of customer interactions, including reservations, inquiries, and feedback, ensuring that each guest receives personalized assistance.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Answer incoming calls and respond to customer inquiries</li><li>
Resolve customer complaints and issues in a professional manner</li><li>
Provide product information and assistance</li><li>
Process orders, returns, and exchanges</li><li>
Update customer accounts and records</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent communication skills</li><li>
Strong problem-solving abilities</li><li>
Ability to work well in a fast-paced environment</li><li>
Basic computer skills</li><li>
Previous customer service experience is a plus</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>High school diploma or equivalent</li><li>
Customer service training or certification preferred</li><li>
Fluency in English (additional languages a plus)</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary</li><li>
Healthcare benefits</li><li>
Opportunities for career growth</li><li>
Positive work environment</li></ul></div>

Call Center Agent

Almosafer

<div>
 
 
 About the company:
 
 
 
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 
 
 
 
 
 
 About the role:
 
 
 
 The Leisure Reservation Sr. Officer is responsible for answering product and service questions, booking flights, tours, and hotels, and suggesting suitable enhancements from our portfolio of products and services to help our clients create and confirm the most suitable and inclusive travel plans for their mutual guests.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the request process from the original inquiry to payment, service closure, and beyond.
 </li>
 <li>
 If necessary, communicate directly with the country's GSA/Representatives.
 </li>
 <li>
 Identify product or service shortages in your source markets.
 </li>
 <li>
 Resolve agent doubts and questions in order to provide complete customer satisfaction.
 </li>
 <li>
 Provide cultural and destination information.
 </li>
 <li>
 Book, and if necessary, change all aspects of the tour package in accordance with our laws and regulations.
 </li>
 <li>
 Complete any project operation documentation that is required.
 </li>
 <li>
 Notify the Sales Centre Supervisor of any issues or concerns that need to be escalated.
 </li>
 <li>
 Maintain customer data confidentiality in accordance with all applicable rules.
 </li>
 <li>
 Maintain work schedules and fulfil business needs (such as flexible locations and working hours).
 </li>
 <li>
 Meet the conversion and revenue targets while maintaining client happiness.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Profile requirements:
 
 
 <ul>
 <li>
 Experience in a Customer Service/Sales Centre situation, within the hospitality, tourism industry, or in a related function.
 </li>
 <li>
 Knowledgeable of Saudi Arabia's geography, culture, history, and traditions.
 </li>
 <li>
 Excellent oral and written communication abilities in English.
 </li>
 <li>
 Understanding and knowledge of English-speaking source countries, cultures, nuances, and
 </li>
 <li>
 travel requirements. UK, USA, and Canada, for example.
 </li>
 <li>
 Travel experience outside of the Kingdom of Saudi Arabia is desired.
 </li>
 <li>
 Positive and professional business attitude and approach.
 </li>
 <li>
 Applicants must be enthusiastic about the Saudi tourism business.
 </li>
 <li>
 Ability and willingness to work shifts and "out of hours" as needed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
 
 
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